Intelligent reception service method and intelligent reception service system
A service method and intelligent technology, applied in the field of artificial intelligence, can solve the problems of inability to distinguish services and service levels, reserve service content, make reservations for visitors or changes of interviewed objects, and waste time, so as to reduce labor service costs and improve user experience. Experience, the effect of reducing labor costs
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Embodiment 1
[0078] Usually at the front desk of the enterprise, at the entrance of the building or the park, there will be various types of people entering and exiting. The intelligent reception method provided by the present invention identifies and classifies the people entering and leaving or visiting, and provides different preset services for different people according to the service needs of different types of people according to the result of the classification. refer to figure 1 , which is a flow chart of the intelligent reception service method provided by the embodiment of the present invention. The method comprises the steps of:
[0079] S101. Identify and classify personnel.
[0080] First, collect the identity information of the entering or visiting personnel, and identify the identity of the person according to the collected identity information. Specifically, in one embodiment of the present invention, a person identity database is preset, and the identity database store...
Embodiment 2
[0092] refer to figure 2 , figure 2 It is a flow chart of another intelligent reception service method provided by the embodiment of the present invention. The method comprises the steps of:
[0093] S201. Identify and classify the personnel, and classify the personnel into first-time visitors, returning visitors, and regular visitors. In this step, the identity information of the entering personnel is collected, the identity of the personnel is identified according to the collected identity information, and the personnel are classified into initial visitors, return visitors, and regular visitors according to their identities.
[0094] S202. If the result of the identification and classification is the first-time visitor, perform human-computer interaction to collect information on the first-time visitor, retrieve information corresponding to the first-time visitor in the database, and conduct a search for the first-time visitor Determine the service level; provide graded...
Embodiment 3
[0105] refer to image 3 , image 3 It is a flow chart of another intelligent reception service method provided by the embodiment of the present invention. The method comprises the steps of:
[0106] S301. Perform identity recognition on a person.
[0107] S302. If the identification and classification result is an internal employee, retrieve the information corresponding to the internal employee in the database, and perform at least one service among attendance service, instruction service, or secretarial message service.
[0108] In step S301, if it is determined that the person is an internal employee, then execute a service process for internal employees.
[0109] Specifically, in one embodiment of the invention, the classification of persons is performed by using biometric identification or digital identity information identification. First, collect the identity information of all internal personnel (employees) to obtain an identity information database. The identity ...
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