Network fault detection method, terminal and computer readable medium

Abstract

The embodiment of the invention discloses a network fault detection method, a terminal and a computer readable medium. The method comprises the following steps: monitoring a network connection state,wherein the network state comprise network connection normality and network connection fault; when it is monitored that the network connection state is the network connection fault, determining the current network fault cause; and matching a solution according to the current network fault cause; and generating a prompt message according to the current network fault cause and the solution, whereinthe prompt message is used for guiding the user to perform network repair operations. By adoption of the network fault detection method, the terminal and the computer readable medium provided by the embodiment of the invention, the network fault can be detected automatically, and the prompt message is generated to guide the user to perform network repair operations, thereby reducing the operationand maintenance cost and improving the user experience.

Description

technical field [0001] The embodiment of the present invention relates to a network fault detection technology, in particular to a network fault detection method, a terminal and a computer readable medium. Background technique [0002] In the present invention, a terminal refers to an intelligent terminal including an intelligent set-top box, an intelligent projector, and an intelligent TV. Wherein, the above-mentioned smart terminals can be connected to the Internet through wireless (such as Wi-Fi, 3G or 4G wireless standards) or wired methods. [0003] When a network failure occurs on a smart terminal and the Internet cannot be connected, it is difficult for ordinary users to locate the cause of the network failure. They must manually enter a specific interface for network diagnosis to obtain a network failure prompt code or simple network failure prompt information. However, on the basis of the network fault prompt code or prompt information, ordinary users often have no...

AI Technical Summary

Problems solved by technology

However, on the basis of the network fault prompt code or prompt information, ordinary users often have no way to start and cannot repair the network fault by themselves, and still need to wait for professional operation and maintenance personnel to troubleshoot and repair the network fault

For ordinary users, it increases the network fault repair time and reduces user experience; for operation and maintenance personnel, it increases operation and maintenance costs and after-sales pressure

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