Agent task allocation method, storage medium and server

Abstract

The invention discloses an agent task allocation method. The method is used for solving the problems in the prior art that high-quality customers are easily missed during the allocation of existing agent tasks, and agent tasks are unreasonably allocated. The method provided by the invention comprises the following steps of determining to-be-allocated selectable agent tasks, and pre-dividing the selectable agent tasks into each service type in each service scene; acquiring the number upper limit of currently allocated tasks; according to the proportion of the number upper limit and the preset number of each service type, determining a first task number of currently allocated tasks for each service type; respectively selecting first agent tasks of the first task number from selectable agenttasks of each service type; according to scene priorities and type priorities, determining the task priorities of the first agent tasks; allocating the first agent tasks to a service agent, and enabling the service agent to follow up the first agent tasks according to the task priorities of the first agent tasks. The invention further provides a storage medium and a server.

Description

technical field [0001] The invention relates to the technical field of agent management, in particular to an agent task assignment method, a storage medium and a server. Background technique [0002] In the business system, there may be many customer-related activity information, some of which are generated by the customer's active operation or trigger, and some are caused by information changes in the business system. For example, the outflow of funds from the customer account, the downgrade risk of the customer account, or the launch of new products that meet the customer's investment intentions, etc. From the perspective of business promotion, when the above-mentioned similar activity information occurs, it is the best time for the business agent to promote business to the relevant customers. [0003] At present, although the business system collects the above activity information and generates related agent tasks, the business system does not manage these agent tasks ef...

AI Technical Summary

Problems solved by technology

[0003] At present, although the business system collects the above activity information and generates related agent tasks, the business system does not manage these agent tasks effectively and uniformly. When there are a large number of agent tasks, it is easy to miss high-quality customers and agent tasks. Unreasonable distribution and other issues

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