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A task management method and device

A task management and task technology, applied in the field of communication, can solve problems such as delays or shelving of processing that cannot be discovered and dealt with in time, and achieve the effects of avoiding task delays or shelving, speeding up processing progress, and improving processing efficiency

Active Publication Date: 2020-08-04
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method of management by setting a processing deadline cannot timely detect and deal with processing delays or shelving caused by personnel abnormalities. For example, the processing personnel of a certain link have left or transferred, but they can only wait until the processing time of this link expires. Discover tasks delayed or on hold

Method used

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  • A task management method and device
  • A task management method and device

Examples

Experimental program
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Effect test

Embodiment 1

[0024] This embodiment will describe the task management method provided by the present invention from the perspective of the server, such as figure 2 As shown, the method of the present embodiment includes the following steps:

[0025] Step 201, monitoring the status of the handlers of each task in the task information database;

[0026] In a specific implementation, the task information database may refer to a work order system (also known as a work order management system), and the work order system is used to record, process, and track the completion of a job. Provide a systematic and standardized work process. It is used for inter-enterprise and internal work collaboration, and has the characteristics of batch, timeliness, and performance. In the work order system, it is necessary to classify the personnel of different roles, usually in the form of groups and departments (organizational structure), so as to automatically assign tasks through the business process system...

Embodiment 2

[0050] The method described in Embodiment 1, this embodiment will give an example for further detailed description, such as image 3 As shown, the method of the present embodiment includes:

[0051] Step 301, regularly execute the monitoring script to scan the task information database to obtain the identification information and organizational structure information of the processing personnel of each task;

[0052] In a specific implementation, the task information database may refer to a work order system (also known as a work order management system), and the work order system is used to record, process, and track the completion of a job. Provide a systematic and standardized work process. It is used for inter-enterprise and internal work collaboration, and has the characteristics of batch, timeliness, and performance. In the work order system, it is necessary to classify the personnel of different roles, usually in the form of groups and departments (organizational struc...

Embodiment 3

[0078] In order to better implement the above method, an embodiment of the present invention also provides a task management device, such as Figure 4 As shown, the task management device of this embodiment includes: a monitoring unit 401, a search unit 402 and a processing unit 403, as follows:

[0079] (1) Monitoring unit 401;

[0080] A monitoring unit 401, configured to monitor the status of the processing personnel of each task in the task information database;

[0081] In a specific implementation, the task information database may refer to a work order system (also known as a work order management system), and the work order system is used to record, process, and track the completion of a job. Provide a systematic and standardized work process. It is used for inter-enterprise and internal work collaboration, and has the characteristics of batch, timeliness, and performance. In the work order system, it is necessary to classify the personnel of different roles, usuall...

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Abstract

Embodiments of the invention disclose a task management method and device. The task management method comprises the following steps of: monitoring a state of a processing staff of each task in a taskinformation library; when an abnormal processing staff is monitored, searching an alternative processing staff of the abnormal processing staff according to a preset rule; and handing over a task to be processed by the abnormal processing staff to the alternative processing staff. According to the method and device, task delay or pending caused by staff abnormity can be avoided, the task processing speed can be improved and the task processing efficiency can be improved.

Description

technical field [0001] Embodiments of the present invention relate to the field of communication technologies, and in particular to a task management method and device. Background technique [0002] With the development of technology, the work order system has been used by more and more enterprises to record, process and track the completion of a job. In the work order system, a job usually needs to be completed by different personnel. According to the internal organizational structure of the enterprise, different processing links of a job will be assigned to different processing personnel for processing. If there is a task processing delay in a certain link Or put it on hold, it will affect the processing progress of the entire task, so task monitoring and management is particularly important. [0003] Existing task management methods usually set a task processing deadline for each processing link. Once the processing time of a certain link exceeds the deadline, the system...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/06312
Inventor 陈龙辉唐艳平唐雪姣金朝林李伟添张栋张东蕊
Owner TENCENT TECH (SHENZHEN) CO LTD
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