Electronic device, calling identity recognition method and computer readable storage medium

Abstract

The invention discloses an electronic device, a calling identity recognition method and a computer readable storage medium. The method comprises the following steps: acquiring customer identity information corresponding to a current calling number according to a predetermined mapping relationship between a telephone number and customer identity information after a customer incoming call is received; determining customer vocal print feature data corresponding to the acquired customer identity information according to the predetermined mapping relationship between the customer identity information and vocal print feature data after the customer identity information is acquired successfully; acquiring voice data of a calling customer, and extracting the vocal print feature in the acquired voice data; matching the extracted vocal print feature with the determined customer vocal print feature data; and if the extracted vocal print feature is successfully matched with the determined customervocal print feature data, determining a current calling customer as a customer corresponding to the calling number. Through the technical scheme, an identity of the calling customer can be verified more conveniently, accurately and efficiently.

Description

technical field [0001] The present invention relates to the technical field of communication, in particular to an electronic device, a line identification method and a computer-readable storage medium. Background technique [0002] At present, after the customer calls in, the service company usually uses the call-in number to identify the identity. This has the following problems in the scenario where the customer's identity needs to be strictly verified: 1. The service personnel need to answer the phone through voice Verify the relevant information with the customer to confirm the customer's identity, and provide relevant services to the customer after the identity is confirmed; this method is cumbersome and inconvenient, and the customer experience is not good; 2. It is necessary to carefully save all customer recordings for backup in case of disputes. The storage cost of a large number of recordings is high; 3. When the phone is stolen, the identity of the customer cannot...

AI Technical Summary

Problems solved by technology

[0002] At present, after the customer calls in, the service company usually uses the call-in number to identify the identity. This has the following problems in the scenario where the customer's identity needs to be strictly verified: 1. The service personnel need to answer the phone through voice Verify the relevant information with the customer to confirm the customer's identity, and provide relevant services to the customer after the identity is confirmed; this method is cumbersome and inconvenient, and the customer experience is not good; 2. It is necessary to carefully save all customer recordings for backup in case of disputes. The storage cost of a large number of recordings is high; 3. When the phone is stolen, the identity of the customer cannot be effectively identified

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