Method and device for automatic outbound calling of a call center

Abstract

The invention discloses a method and device for a call center to automatically give a call. The method includes the following steps of S1, importing called numbers into an automatic calling program inbatches and generating a corresponding calling task; S2, generating a calling command corresponding to each called number, and sending the calling commands to a background server; and S3, enabling the background server to separately starts four threads including a real-time scheduling thread, a real-time seat information updating thread, an asynchronous call record updating thread, and an asynchronous HTTP interface response thread. The method and device can achieve automatic calling, transfers the calling to the softphone of a client, and transfers to customer service staff of the call center only when the client is indeed connected, filters out vacant numbers, answering rejection by clients, and no answer in the calling process, saves the manual calling time for the customer service staff, improves the work efficiency of customer service staff, can tracks the automatic calling process according to the event of the call center, and automatically controls the speed of automatic calling.

Description

technical field [0001] The invention relates to the field of communication, in particular to a method for automatic outgoing calls of a call center. Background technique [0002] A softphone, also called an IP phone, is a communication terminal device that transmits voice through an Internet protocol (Internet Protocol, IP). In the prior art, the customer service personnel in the call center use softphone dialing to realize the communication between the two parties. The customer service personnel open an EXCEL form file through the computer, copy and paste the customer's mobile phone number to the dial interface of the softphone to make outbound calls manually, resulting in the working hours of the customer service personnel. Most of the time is spent on listening to the dial tone, which takes up the manual operation time of customer service personnel, and manual operation is prone to errors. In addition, most calls may have empty numbers, customers refuse to answer, no one...

AI Technical Summary

Problems solved by technology

In the prior art, the customer service personnel in the call center use softphone dialing to realize the communication between the two parties. The customer service personnel open an EXCEL form file through the computer, copy and paste the customer's mobile phone number to the dial interface of the softphone to make outbound calls manually, resulting in the working hours of the customer service personnel. Most of the time is spent on listening to the dial tone, which takes up the manual operation time of customer service personnel, and manual operation is prone to errors

In addition, most calls may have empty numbers, customers refuse to answer, no one answers, etc., and it is easy to cause most of the working time of customer service personnel to spend on repeated dialing operations for outbound call failures, which not only takes up valuable time of customer service personnel, but also It is easy to cause customer service staff fatigue

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