Operation and maintenance service management method and management platform
A technology of service management and operation and maintenance, which is applied in the field of operation and maintenance service management, can solve the problems of late response to fault handling and low efficiency of fault handling, and achieve the goal of improving ability and efficiency, improving early warning and alarm capabilities, and improving the level of information services Effect
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Embodiment 1
[0048] Such as figure 1 As shown, the present invention discloses an operation and maintenance service management method, which specifically includes the following steps.
[0049] In the relationship construction step, before the state acquisition step, all the monitored objects are divided into interrelated elements by means of AHP and / or expert experience method, according to the affiliation relationship between the upper and lower levels of the elements and the same level pairwise elements Build a relationship matrix between dependencies. This embodiment uses the Analytic Hierarchy Process (AHP) as an example to illustrate: the network, host, middleware, database, application and other monitoring objects are divided into interconnected elements through the AHP, and the data granularity of each element is based on the business Depending on the needs and the actual environment, these elements are then objectively and effectively combined based on the experience of maintenanc...
Embodiment 2
[0058] Such as figure 2 As shown, this embodiment has the same inventive concept as Embodiment 1, and corresponds to an operation service management method disclosed in Embodiment 1. This embodiment discloses an operation and maintenance service management platform, which includes a relationship building module , status acquisition module, status analysis module, fault alarm module, fault locking module and troubleshooting module, the specific contents are as follows.
[0059] The relationship building module is used to divide all the monitored objects into interrelated elements by means of analytic hierarchy process and / or expert experience before the state acquisition step. Dependencies between elements build a relationship matrix. In this embodiment, the relationship building module includes a monitoring mode determining unit. For the specific construction process, refer to the content described in the first embodiment.
[0060] The monitoring mode determination unit is...
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