Customer service on-site patrol system based on track

Abstract

The invention relates to a customer service on-site patrol system based on a track. The customer service on-site patrol system comprises a track disposed in a customer service on-site scene, a charging pile disposed on the travel path of the track, a leading vehicle disposed on the track, and a main control computer disposed on a customer service on-site monitoring center. The leading vehicle can move along the arrangement direction of the track, and comprises a shooting mechanism, an electronic map module, a patrol lamp, environment monitoring equipment, and a timer, which are disposed on the outer side of the leading vehicle; and an on-board control unit, an on-board storage unit, a wireless transmission unit, and an automatic charging unit, which are disposed in the inner side of the leading vehicle. The wireless transmission unit is wirelessly connected with the main control computer of the monitoring center. The timing of the customer service on-site patrol and all-directional positioning patrol are realized, and patrol efficiency is improved.

Description

technical field [0001] The invention relates to a large-scale call center, and further relates to a customer service site of the large-scale call center, in particular to a track-based customer service site patrol system. Background technique [0002] In the power grid system, the call center is arranged to centrally and uniformly accept complaints and reports from power grid users. The call center unified agent management, unified business centralized management, unified customer experience, unified business support platform, optimized service resource allocation, centralized management and control services, reduced regional service differences, comprehensively improved service levels, and met the growing and diversified demands of power grid users. Service demand plays an important role in building a harmonious and stable relationship between power supply and consumption and promoting economic and social development. It not only provides convenience for power grid users, b...

AI Technical Summary

Problems solved by technology

[0003] Since the customer service site of the call center is a relatively concentrated place, it is necessary to listen to customers' inquiries and consultation needs in real time, and there are many customer service personnel, so it is necessary to patrol the customer service site to ensure the information exchange and safety of the customer service site. The field patrol at the center customer service site adopts manual field patrol, which has the following problems: 1. The length of the field tour is uncontrollable. Some periods of time are longer and the field tour is exhausted, while some time periods are too short, and the field patrol requirements are not up to standard; 2. Inspection Insufficient equipment, the safety inspection effect is not up to standard; 3. Due to the complex situation on some sites, the efficiency of inspection is not high

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