Multi-chat-robot switching system and dialogue method thereof

A chatbot, switching system technology, applied in transmission systems, digital transmission systems, instruments, etc., can solve problems such as the speed of response, deviation, and longer time to find answers, so as to improve the speed of response and improve accuracy. , the effect of increasing chat rhythm and user experience

Inactive Publication Date: 2017-09-05
XIAMEN KUAISHANGTONG TECH CORP LTD
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Problems solved by technology

Its disadvantage is that due to the access of a large number of knowledge bases, it takes longer to find the answer, which affects the speed of reply. In addition, due to the complexity of Chinese and the user's personal speaking habits, similar questions of the same question can be used in multiple fields of knowledge. It will exist in the library, once the machine judges the wrong field, the answer will completely deviate

Method used

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  • Multi-chat-robot switching system and dialogue method thereof
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  • Multi-chat-robot switching system and dialogue method thereof

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[0032] In order to make the technical problems, technical solutions and beneficial effects to be solved by the present invention clearer and clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0033] Such as image 3 As shown, a kind of multi-chat robot switching system of the present invention comprises a front-end user interface and a background server, and the background server includes more than two chat robots, each chat robot corresponds to a different service type, each chat robot according to its own The service type corresponds to an independent knowledge base, and one of the chatbots is set as the main robot, which identifies the service type required by the user according to the interaction between the user and the front-end user i...

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Abstract

The invention discloses a multi-chat-robot switching system and a dialogue method thereof. The system comprises a front end user interface and a background server, wherein the background server comprises more than two chat robots, each chat robot corresponds to different service types, each chat robot correspondingly matches an independent knowledge base according to respect chat type, moreover, one chat robot is set as a main robot, the main robot identifies the service type necessary for a user according to the interaction between the user and the front end user interface and guides the user to switch to the chat robot of the corresponding service type according to an identification result. According to the multi-chat-robot switching system, a plurality of chat robots are arranged in the background of the same service interface, different chat robots are switched in the background according to different demands, and thus the accuracy and fastness of problem answer can be considered, and the user experience is better.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to a multi-chat robot switching system and a corresponding method. Background technique [0002] In recent years, the means of communication between people have become increasingly abundant. Communication methods such as instant messaging tools and mobile phone text messages are becoming more and more popular. Based on these means of communication, in addition to realizing communication between people, it also makes it possible to communicate between people and artificial intelligence systems. The chat robot system is an artificial intelligence system that can be online at all times by means of communication and communicate with people through natural language. [0003] A chatbot system is essentially an automated question answering system. The automatic question answering system takes natural language understanding technology as the core, involves many discipline...

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58H04L29/08G06F17/30
CPCH04L51/02H04L67/10G06F16/3329H04L67/60
Inventor 朱敬华肖龙源蔡振华李稀敏刘楚刘晓葳谭玉坤
Owner XIAMEN KUAISHANGTONG TECH CORP LTD
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