Hotel accommodation continuing service system and method during in-hotel period of guest

Abstract

The invention discloses a hotel accommodation continuing service system and method during an in-hotel period of a guest. The system comprises a user terminal, a room state management subsystem, a guest room monitoring subsystem, a payment subsystem and an accommodation continuing service subsystem; the guest submits an accommodation continuing request and accommodation continuing time via the user terminal; the room state management subsystem provides using or reservation conditions of hotel guest rooms; the guest room monitoring subsystem monitors using conditions of equipment and materials in guest rooms; the guest pays supplementary accommodation continuing cost via the payment subsystem; and the accommodation continuing service subsystem determines whether a target guest room is reserved by combining the room state management subsystem, checks the room automatically and completes settlement of the guest account if the room is not reserved, and prolongs the valid time of an identity certificate of the guest after the guest pays the supplementary cost calculated according to the accommodation continuing time. According to the invention, after the guest initiates the accommodation continuing request, room checking and settlement are carried out automatically, the cost to be supplemented is calculated and sent to the guest, and the valid time of the identity certificate is prolonged automatically after the guest pays the cost.

Description

technical field [0001] The invention relates to a hotel room extension service system and method during a guest's stay. Background technique [0002] In recent years, the hotel industry is full of fierce competition and challenges. Changes in the market environment have affected the overall revenue of the hotel industry, and the hotel industry is facing dual pressures for survival and development. On the other hand, the rapid development of information technology has promoted the quietly coming of the era of big data. Informatization and intelligence have become new trends in the development of the modern hotel industry. [0003] Smart hotel is an information network system based on the new technology of communication, computer intelligent information processing and broadband interactive multimedia network technology. The need for "specialized service" is the development direction of the hotel industry in the new economic era of the 21st century. [0004] At present, the h...

AI Technical Summary

Problems solved by technology

[0004] At present, the hotel needs to go to the front desk to renew the room. During the peak period, there may be queues, which wastes a lot of time for guests. At the same time, staff are required to manually register. On the one hand, a lot of manpower is wasted, and the hotel management cost is increased or decreased. On the one hand, it is easy to make mistakes, which reduces the quality of hotel services

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