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Service information acquisition method and device, computer equipment and readable storage medium

A technology for business information and collection methods, applied in speech analysis, speech recognition, instruments, etc., can solve the problem of low efficiency of business information collection, and achieve the effect of improving service efficiency and service quality, reducing operating costs, and improving operating efficiency.

Pending Publication Date: 2021-05-28
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The application provides a business information collection method, device, computer equipment, and computer-readable storage medium, which can solve the technical problem of low efficiency in collecting business information of users when users perform self-service in the traditional technology

Method used

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  • Service information acquisition method and device, computer equipment and readable storage medium
  • Service information acquisition method and device, computer equipment and readable storage medium
  • Service information acquisition method and device, computer equipment and readable storage medium

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Embodiment Construction

[0018] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0019] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.

[0020] see figure 1 , figure 1 It is a schematic flowchart of the business inf...

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Abstract

The invention belongs to the technical field of data acquisition, and provides a business information acquisition method and device, computer equipment and a computer readable storage medium. According to the invention, a preset AI intelligent robot image is started in response to the handling instruction of a user for handling the preset service, and the preset node card information contained in the preset service process corresponding to the preset service is broadcasted based on the preset AI intelligent robot image, so that the user inputs the corresponding voice feedback information according to the preset node card information, receives voice feedback information, performs voice recognition on the voice feedback information to obtain a target copywriting corresponding to the preset node card information, and fills the target copywriting into a preset service handling form corresponding to a preset service process to collect service information corresponding to the preset service. According to the invention, the efficiency of handling business in guide and dialogue scenes by the user can be improved, and the service efficiency and the service quality of self-service are improved.

Description

technical field [0001] The present application relates to the technical field of data collection, and in particular to a business information collection method, device, computer equipment, and computer-readable storage medium. Background technique [0002] In the traditional financial customer service system, customers need to face complicated, lengthy and cumbersome procedures such as form filling, identity confirmation, and bank connection. service, which makes the process of handling business for customers too complicated and reduces the efficiency of handling business for financial customers. For example, in the traditional customer loan service system, customers need to face complex, lengthy and cumbersome procedures such as form filling, identity confirmation, and bank docking. This procedure needs to obtain menu prompts layer by layer, and then perform key operations step by step according to the guidance. At the same time, because users cannot obtain convenient self...

Claims

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Application Information

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IPC IPC(8): G10L15/22G10L15/26
CPCG10L15/22G10L2015/223
Inventor 原玉琬
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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