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Operation service management system of IT system

An IT system and service management technology, applied in data processing applications, instruments, office automation, etc., can solve the problems of insufficient user IT service management awareness, low coupling degree, and insufficient IT system operation and maintenance management level. The effect of working efficiency, reducing maintenance cost and improving maintenance efficiency

Inactive Publication Date: 2017-03-29
广州佳众联科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, most enterprises do not have a high degree of coupling between their core business and IT services, and the management level of IT system operation and maintenance is insufficient and low, and there are problems in personnel, technology, processes, etc. Know enough

Method used

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  • Operation service management system of IT system
  • Operation service management system of IT system
  • Operation service management system of IT system

Examples

Experimental program
Comparison scheme
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Embodiment Construction

[0026] The present invention will be described in detail below in conjunction with the accompanying drawings and examples.

[0027] Such as figure 1 , 2 . As shown in 3, an IT system operation and maintenance service management system includes a foreground module and a background module, and the foreground module includes a service desk unit and a user view unit;

[0028] The service desk unit is used for operators to receive service requests from users from various channels (email, telephone, instant messaging or system entry), collect them into the system, create a service request form, and send these opinions to the designated responsible person to process. Users can see the processing progress of each event on the service desk, and give feedback on their opinions until the request is processed, and the user can give an evaluation. After the system obtains the user's service request, it compares the service request with the specified business process, or allocates it acc...

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PUM

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Abstract

The invention relates to an operation service management system of an IT system, and belongs to the technical field of IT operation and maintenance. The operation service management system comprises a foreground module and a background module, the foreground module comprises a server unit and a user view unit, the user unit logs in a user request in the system and tracks the user request subsequently, and the background module comprises an operation flow unit, a knowledge base unit and a management unit. The operation flow unit includes event management, problem management, change management and publishing management; and the management unit includes service requests, plan tasks, duty management, report management and asset management. The operation service management system of the IT system has the advantages that unified IT operation management of an enterprise is realized, and four major flows including event, problem, change and publishing are managed; and IT operation maintenance and management are automatic, the maintenance efficiency is improved, the maintenance cost is reduced, and working and operation efficiency of the enterprise is improved.

Description

technical field [0001] The invention relates to the technical field of IT operation and maintenance, in particular to an IT system operation and maintenance service management system. Background technique [0002] After the network infrastructure construction is completed, the entire network is in operation. The IT department adopts relevant management methods to maintain and manage the operating environment (including physical network, software and hardware environment, etc.) and business systems. We call this IT management The job referred to as IT operation and maintenance management. However, most enterprises do not have a high degree of coupling between their core business and IT services, and the management level of IT system operation and maintenance is insufficient and low. There are problems in personnel, technology, processes, etc.; I don't know enough. Contents of the invention [0003] The purpose of the present invention is to develop an IT operation and mai...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10
CPCG06Q10/103
Inventor 范国力
Owner 广州佳众联科技有限公司
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