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Harassment call identification method and system

A technology of harassing calls and identification methods, applied in the direction of telephone communication, electrical components, branch office equipment, etc., to achieve the effect of avoiding harassment, reducing energy and time

Active Publication Date: 2016-06-29
BEIJING GUANGNIAN WUXIAN SCI & TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a method and system for identifying harassing calls to solve the technical problem that there is no method in the prior art that can automatically judge incoming calls to identify whether they are harassing calls

Method used

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  • Harassment call identification method and system
  • Harassment call identification method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0045] The executor of this embodiment is the harassing call identification system.

[0046] figure 1 It is a schematic flow chart of a method for identifying harassing calls according to Embodiment 1 of the present invention, as figure 1 As shown, the present invention provides a method for identifying harassing calls, including:

[0047] The incoming call analysis step 11 is to analyze the incoming call to obtain the incoming call information analysis result, wherein the incoming call information analysis result includes user behavior information and call natural language processing information.

[0048] Specifically, user behavior information includes information on user call behavior, such as call duration, call frequency, dial-up waiting time, active dial-up calls, etc., all of which can be obtained from the database of the mobile phone, or from the server that supports the identification of mobile phone harassing calls Obtained from the database, not limited here. The...

Embodiment 2

[0055] figure 2 It is a schematic flow chart of a harassing call identification method according to Embodiment 2 of the present invention, as figure 2 As shown, the present invention provides a method for identifying harassing calls, including:

[0056] In the pre-judgment step 10, a pre-judgment is performed on the incoming call number to obtain a pre-judgment result. The pre-judgment result includes two types of harassing calls and uncertain calls;

[0057] Specifically, the pre-judgment can be performed by retrieving the incoming call number in the database to obtain the pre-judgment result. The pre-judgment result includes two types of harassing calls and uncertain calls. The database is specially used to store harassing phone numbers, and the database can be stored in the local storage It can also be set in the server. After receiving an incoming call, send the incoming call number to the database and search in the database. If there is a record of the incoming call numb...

Embodiment 3

[0078] This embodiment is an embodiment of a device for implementing the above-mentioned method for identifying harassing calls.

[0079] image 3 It is a schematic structural diagram of a nuisance call identification system according to Embodiment 3 of the present invention, as image 3 As shown, the present invention provides a harassing call identification system, including: an incoming call analyzing module 21 , a calculating module 22 and a judging module 23 .

[0080] Wherein, the incoming call analysis module 21 is used to receive and analyze the incoming call information, and obtain the incoming call information analysis result, wherein, the incoming call information analysis result includes user behavior information and call natural language processing information;

[0081] The calculation module 22 is used to calculate the user behavior information and the call natural language processing information respectively, and obtain the first pre-evaluation value and the se...

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Abstract

The invention provides a harassment call identification method and system; wherein the method comprises an incoming call analyzing step of analyzing an incoming call, thus obtaining an incoming call information analyzing result, wherein the incoming call information analyzing result comprises user behavior information and call natural language processing information; a calculating step of calculating the user behavior information and the call natural language processing information, thus obtaining a first pre-evaluation value and a second pre-evaluation value; and a judging step of processing the first pre-evaluation value and the second pre-evaluation value according to a preset algorithm, thus obtaining a processing result, matching the processing result with a preset label, and thus obtaining a judging result. According to the method, whether the incoming call is a harassment call is automatically judged by analyzing the user behaviors; therefore, the vigor and time for the user to deal with the harassment call are reduced; and the user is prevented from being harassed, cheated and threatened by the harassment call.

Description

technical field [0001] The invention relates to the field of natural language processing, in particular to a method and system for identifying harassing calls. Background technique [0002] At present, while people enjoy the convenience brought by mobile communications, they often suffer from harassing calls. Many users will receive harassing calls from scammers or salespeople. Receiving such calls is a waste of time and there is a risk of being deceived. [0003] Thereby there is an urgent need for a method for automatically judging an unfamiliar incoming call number, judging whether the incoming call is a nuisance call, and giving the customer corresponding prompt information, and the customer decides whether to answer the call according to the prompt information. Contents of the invention [0004] The invention provides a method and system for identifying harassing calls to solve the technical problem that there is no method in the prior art that can automatically judge...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/663
CPCH04M1/663
Inventor 杨钊
Owner BEIJING GUANGNIAN WUXIAN SCI & TECH
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