Device and method for realizing intelligent service prompting based on mobile terminal

Abstract

The invention discloses a device and method for realizing intelligent service prompting based on a mobile terminal. The device includes a mobile terminal, a service platform and an enterprise internal management information system; the service platform includes a synchronization unit, a logic unit and a storage unit; the storage unit is used for storing records about user' inputting of service inquiry instructions and service data which are pushed to clients; the synchronization unit is used for obtaining service data of the clients in the enterprise internal management information system in real time; and the logic unit is used for comparing the service data of the clients in the enterprise internal management information system which are obtained in real time with the service data which are pushed to the clients, if the service data in the enterprise internal management information system are updated and changed, the logic unit transmits differentiated service data to the mobile terminal. With the device and method of the invention adopted, the clients can conveniently master update situation of the service data whenever and wherever; the clients can be assisted to make right decisions based on the updated service data which are obtained instantly, and the service experience of the clients can be better.

Description

technical field [0001] The invention relates to a device and method for realizing intelligent business reminder based on a mobile terminal. Background technique [0002] At present, steel mills are generally equipped with an internal management information system to store various business data of customers (including the transportation status of each order, the payment status of the recent purchase contract, the percentage of deposit, the amount of arrears, etc. ), now when customers need to inquire about their business, they must first inquire with the business personnel of the steel mill unit by phone, and then the business personnel will enter the customer ID on the internal management information system of the enterprise to inquire, and finally the business personnel will Relevant business data information is fed back to the customer, or the customer logs into the internal management information system of the enterprise on the computer, enters the account password and p...

AI Technical Summary

Problems solved by technology

[0002] At present, steel mills are generally equipped with an internal management information system to store various business data of customers (including the transportation status of each order, the payment status of the recent purchase contract, the percentage of deposit, the amount of arrears, etc. ), now when customers need to inquire about their business, they must first inquire with the business personnel of the steel mill unit by phone, and then the business personnel will enter the customer ID on the internal management information system of the enterprise to inquire, and finally the business personnel will Relevant business data information is fed back to the customer, or the customer logs into the internal management information system of the enterprise on the computer, enters the account password and performs self-service query. Since these two ways of querying business need to be actively operated, it is impossible for the customer to 24 Pay attention to the company's internal management information system anytime and anywhere to understand the business update situation. As a result, when the business data is updated, the customer cannot immediately get the relevant update information, and there is a certain lag in the customer's acquisition of the updated business data. Poor service experience

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