A home appliance operation state information recorder and its control method, air conditioner

Abstract

The invention relates to the field of household appliances, and in particular relates to a household appliance operating state information recorder as well as a control method thereof and an air conditioner. The household appliance operating state information recorder comprises an information acquisition module for detecting and acquiring household appliance operating state information, a controller and an information storage module for storing the household appliance operating state information, fault information and user interaction information. By adopting the household appliance operating state information recorder, relevant information data in the operating process of a household appliance can be completely and accurately recorded, the operating information can be exported and analyzed by the repairing personnel, the fault reason of the household appliance can be conveniently found out, the after-sale fault repairing time of the household appliance can be shortened, the fault repairing quality can be improved, and the after-sale fault repairing cost can be reduced.

Description

technical field [0001] The invention relates to the field of home appliances, in particular to a home appliance running state information recorder, a control method thereof, and an air conditioner. Background technique [0002] At present, the following phenomena generally exist in after-sales maintenance services and after-sales data management of household appliances, especially air conditioners: [0003] (1) When there is a problem with a household appliance, the maintenance personnel do not know where the problem is after repairing it for a long time, which brings inconvenience to the customer and has a negative impact on the image of the company's after-sales service. [0004] (2) Since the cause of the failure is difficult to find, the maintenance personnel will directly replace the controller no matter what failure occurs in order to save trouble, which will increase the after-sales cost of the enterprise. [0005] (3) The maintenance personnel did not fill in the ca...

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Problems solved by technology

[0003] (1) When there is a problem with a household appliance, the maintenance personnel do not know where the problem is after repairing it for a long time, which brings inconvenience to the customer and has a negative impact on the image of the company's after-sales service

[0004] (2) Since the cause of the failure is difficult to find, the maintenance personnel will directly replace the controller no matter what failure occurs in order to save trouble, which will increase the after-sales cost of the enterprise

[0005] (3) The maintenance personnel did not fill in the cause of the failure truthfully on the after-sales form, and many after-sales returned controller failures could not be reproduced or the failure did not match the description, which brought great difficulties to after-sales data analysis and problem finding

[0006] (4) The failure status of the history of household appliances cannot be effectively traced, only the current failure can be known, and it is difficult to achieve a comprehensive solution to the problem at one time, which increases the after-sales cost

[0007] (5) The after-sales data is chaotic, and the authenticity, effectiveness, and comprehensiveness cannot be guaranteed only by the records and descriptions of maintenance personnel. Big data management has not been realized, and it cannot be effectively used in the company's after-sales analysis and R&D guidelines

[0008] In view of the above problems, there is an urgent need for a home appliance operating state information recording device to solve the problems in the prior art that the cause of home appliance failure is difficult to find, the after-sales cost is high, the historical failure status cannot be effectively traced, and the after-sales data analysis and problem finding are difficult. question

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