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Troubleshooting method and device

A troubleshooting method and fault technology, applied in transmission systems, program control, instruments, etc., can solve problems such as strong limitations, time-consuming and cost-consuming, and achieve the effects of simple operation, time-saving and cost-saving, and strong flexibility

Active Publication Date: 2015-02-18
XIAOMI INC
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  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0004] In the process of realizing the present invention, the inventor found that there were defects in the related technologies. For example, the above-mentioned maintenance method required the maintenance personnel to have a technical background in the maintenance of household equipment, which had strong limitations. excessive time and cost

Method used

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  • Troubleshooting method and device

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Embodiment Construction

[0076] In order to make the purpose, technical solutions and advantages of the present disclosure clearer, the present disclosure will be described in further detail below in conjunction with the implementation manners and accompanying drawings. Here, the exemplary embodiments of the present disclosure and their descriptions are used to explain the present disclosure, but not to limit the present disclosure.

[0077] Embodiments of the present disclosure provide a troubleshooting method and device, and the present disclosure will be described in detail below with reference to the accompanying drawings.

[0078] figure 1 is a schematic structural diagram of a troubleshooting system shown according to an exemplary embodiment, such as figure 1 As shown, the troubleshooting system includes: terminals, home devices and servers. The terminal is connected to the server through a network, and the terminal is connected to the household device through a network. The household device i...

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Abstract

The invention relates to a troubleshooting method and device and belongs to the field of intelligent home. The method includes: acquiring fault information of a home appliance connected; acquiring status data, corresponding to the fault information, of the home appliance; determining a fault solution according to the fault information and the status data; displaying the fault solution used for troubleshooting the home appliance. In case that the home appliance fails, the fault information of the home appliance and the status data corresponding to the fault information are acquired, the fault solution is determined according to the fault information and the status data, and a user is allowed to maintain the home appliance according to the fault solution to troubleshoot the home appliance; the requirement on technical background of the user to maintain the home appliance is lowered, inviting a professional to repair the home appliance at home is not required, operating is simple, flexibility is high, and time and cost are saved.

Description

technical field [0001] The present disclosure relates to the field of smart homes, and in particular to troubleshooting methods and devices. Background technique [0002] With the improvement of people's demand for living environment, household equipment has become a necessity in daily life. Only when household equipment is in normal operation can users be provided with a comfortable and convenient living environment. [0003] However, in practical applications, household equipment may fail. At this time, maintenance personnel can use electronic instruments to detect the current operating status of household equipment, and determine the location of the fault point according to the operating status, and perform maintenance based on the location of the fault point. , to restore normal operation of home devices. [0004] In the process of realizing the present invention, the inventor found that there were defects in the related technologies. For example, the above-mentioned ma...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G05B19/418H04L12/26
CPCG05B19/4184G05B19/41845
Inventor 陈学通王兴超黄忠辉陈良思王永志
Owner XIAOMI INC
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