System with automatic network failure recovery function

Abstract

The invention relates to the technical field of network monitoring, in particular to a system with an automatic network failure recovery function. The system comprises terminal equipment, a self-service management server and a remote maintenance server; a working virtual machine and a maintenance virtual device are distributed on the terminal equipment; the self-service management server receives failure maintenance request information transmitted by the working virtual machine on the terminal equipment; the remote maintenance server receives the failure maintenance request information reported by the self-service management server and generates maintenance task information. According to the system, the technical problem that in the prior art, manpower is wasted in broadband network failure maintenance is solved, and broadband network failure maintenance can be performed conveniently with no need for the manpower.

Description

technical field [0001] The invention relates to the technical field of network monitoring, in particular to a system for automatically recovering from network faults. Background technique [0002] With the rapid development of broadband networks, the scale of broadband users has expanded rapidly, and broadband barriers have become the bottleneck of broadband development. Broadband network faults are divided into line equipment faults (including local end obstacles) and user end computer faults. Since the current line equipment detection system is relatively mature, the handling of line equipment failures has been very efficient. According to statistics, in the proportion of obstacles reported by broadband users, line equipment failures account for less than 15%, and more than 85% are client computer malfunction. Therefore, to be precise, the handling of client computer failures has become a bottleneck that restricts major operators from vigorously developing broadband user...

AI Technical Summary

Problems solved by technology

At present, due to the complexity of client computer troubleshooting, major operators do not have a smart solution, resulting in high maintenance costs and sluggish customer satisfaction

In fact, remote maintenance of computers with broadband network failures has always been a problem that telecom operators and IT service providers want to solve, and it is also a huge market. However, due to the lack of sufficiently intelligent technical means, manual on-site services cannot be completely avoided.

[0003] Therefore, there is a labor-intensive technical problem in maintaining broadband network faults in the prior art

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