Maintenance service system

A service system and service provider technology, applied in data processing applications, resources, computing, etc., can solve problems such as loss of maintenance orders, increased workload of managers, prone to human errors, etc. Effect

Inactive Publication Date: 2014-10-08
上海佳图软件有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Since the maintenance personnel cannot send the maintenance order back to the maintenance center in time after each repair is completed, and the maintenance personnel have no time to manage all the paper maintenance orders, it is easy to lose the maintenance order, etc.
Secondly, the management personnel of the maintenance center need to input a large number of paper maintenance orders, which is prone to human errors during the input process. Moreover, all paper maintenance orders also need to be managed, which increases the workload of the management personnel.
In addition, the user's signature confirmation information on the maintenance order cannot be saved in the system

Method used

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Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0033] figure 1 It is an explanatory diagram of the maintenance service system in Embodiment 1 of the present invention.

[0034] Such as figure 1 As shown, in the first embodiment, the maintenance service system 100 is applied in the maintenance service field, and is maintained between the service provider and the user, so that the user and the maintenance service provider can maintain and manage the user's equipment 200 . When the device 200 breaks down, the user reports for repairing the device 200 according to the identification code 210 provided on the user's device 200 by the maintenance service provider. 210 performs maintenance management on the equipment 200 . The equipment 200 in the maintenance service system of the present invention can be a variety of machines or equipment used in daily life that need to be reported for maintenance and managed by the maintenance service provider when there is a failure. The identification code 210 is the equipment 200 given to e...

Embodiment 2

[0132] For the structures in the second embodiment that are the same as those in the first embodiment, the same symbols are used and the same descriptions are omitted.

[0133] Figure 12 It is a structural block diagram of the maintenance service system in the second embodiment of the present invention.

[0134] Such as Figure 12 As shown, in the second embodiment, the maintenance service system 300 includes: a mobile device 10 at the repair side, a mobile device 70 at the maintenance side, and a central management device 60 . The mobile device 10 on the maintenance side communicates with the central management device 60 through the mobile network 40 , and the mobile device 70 on the maintenance side communicates with the central management device 60 through the mobile network 50 .

[0135]The maintenance-side mobile device 70 includes the same maintenance-side communication unit 31, the maintenance-side screen storage unit 32, the maintenance-side input display unit 33, t...

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PUM

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Abstract

The invention provides a maintenance service system. A user requests maintenance according to identification codes arranged on user equipment by a maintenance service provider, and maintenance personnel of the maintenance service provider maintain and manage the equipment through the identification codes. The maintenance service system is characterized by comprising a maintenance requesting side moving device, a center management device and a maintenance side moving device, wherein the maintenance requesting side moving device is held by the user and used for requesting maintenance for the equipment, the center management device is in communication connection with the maintenance requesting side moving device and arranged on a maintenance center of the maintenance server provider, and the maintenance side moving device is in communication connection with the center management device, held by the maintenance personnel, and used for maintaining and managing the equipment to be maintained. According to the maintenance service system, the user can request maintenance rapidly and accurately, and the whole maintenance service process achieves electronization.

Description

technical field [0001] The invention relates to a maintenance service system that enables users to report for repair quickly and accurately and realizes the whole process of electronic maintenance service. Background technique [0002] At present, in order to improve service quality, while providing equipment to users, service providers also provide maintenance services for failures that occur during the use of equipment by users. [0003] A common solution is that when the user's equipment breaks down, the user reports the broken equipment to the maintenance center of the service provider for repair. At present, there are two main ways to report for repairs: call for repairs or log in to the service provider's website for repairs. Regardless of the repair method, the user needs to provide specific user name, user address, equipment model, fault condition and other repair information when reporting for repair, so that the service provider can send corresponding maintenance ...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
Inventor 范军唐东杰
Owner 上海佳图软件有限公司
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