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POS machine operation service system

A service system, POS machine technology, applied in point-of-sale network systems, data processing applications, resources, etc., can solve problems such as loose service management methods, and achieve the effect of improving efficiency, realizing standardization and standardization, and eliminating and maintaining various faults.

Inactive Publication Date: 2014-05-07
ZHEJIANG ACTIVETECH ELECTRONICS TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in the whole process of technical support and post-maintenance and repair, traditional, multi-level information transmission methods and loose service management methods are mostly used, and advanced network technology, computer technology, and management technology are not fully used to improve Service quality and operational service management efficiency

Method used

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Embodiment Construction

[0031] The preferred embodiments of the present invention are described in detail below, so that the advantages and features of the present invention can be more easily understood by those skilled in the art, so as to define the protection scope of the present invention more clearly.

[0032] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0033] The login information management module requires the user name and password input by the registrant, and only when the verification is correct can he enter other modules of the POS machine operation and maintenance service system.

[0034] figure 1 As shown, it is the business flow chart of the pos machine operation and maintenance service system. The system describes the implementation process of functions from customer repair, to new machine installation, maintenance, technician task acceptance and customer feedback.

[0035] In the user management modu...

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Abstract

The present invention discloses a POS machine operation service system. The POS machine operation service system comprises the steps of: an information management module, a user management module, an equipment management module, a newly mounted equipment management module, an equipment failure processing management module, an equipment inspection management module, an equipment changing and withdrawing management module, and a GIS-based geographical information management module. Through the POS machine operation service system, comprehensive maintenance service information of an equipment file, an operation flow, user data, repairing and service condition, inspection condition, etc. are established for each operation item; so that area dividing, digital receiving and dynamic distribution are performed on traditional equipment mounting and maintenance operation through a digitalized and informationized interactive service platform.

Description

technical field [0001] The invention belongs to the technical field of POS machine maintenance and repair, and more specifically relates to a POS machine operation service system. Background technique [0002] The development of bank card business mainly depends on whether the acceptance market is active, so the use of POS machines is very important to improve the competitiveness of financial institutions. However, the objective reality of complex and changeable, tangible and intangible coexistence, non-standardized, and large-scale management operation service systems often affects the normal business of merchants, reduces payment efficiency, and reduces merchants' trust in the bank's POS system. Failure to deliver more value to customers through operational services will seriously affect the reputation and market competitiveness of financial institutions. It can be seen that a comprehensive, high-quality and efficient POS operation service system will undoubtedly become ...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q20/20
Inventor 王炯周晓慧张泉方魏娥
Owner ZHEJIANG ACTIVETECH ELECTRONICS TECH CO LTD
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