Method for operating computer assisted telephone interview system

Abstract

The invention discloses a method for operating a computer assisted telephone interview system. The method includes steps of enabling a user terminal to enter an internet telephone interview platform; enabling the user terminal to enter an interview management system or interview execution systems so as to be used as a management terminal or an agent terminal; enabling the management terminal to perform management by the aid of the interview management system; storing interviewer information in an archives management system; enabling the agent terminal to transmit voice signals to a communication switching storage; enabling the communication switching storage to transmit the voice signals to an interviewee; storing interviewee information in the archives management system before the interviewee is interviewed; recording communication during an interview, the interview and an interview result in a knowledge base system and the archives management system; enabling the management terminal to perform monitoring by the aid of the knowledge base system; performing audio monitoring by the aid of voice plugins; transmitting the voice signals to the communication switching storage to perform voice monitoring; allowing the management terminal to transmit information to the agent terminal when problems are found; completing the interview. The method has the advantages that the remote telephone interview can be implemented, an interview procedure can be monitored, and interview information can be aggregated.

Description

technical field [0001] The invention relates to an operation method of a telephone access system, in particular to an operation method of a computer-based remote telephone access system. Background technique [0002] At present, market research has become an important means of marketing and a main way for companies to collect market information. Traditional market research methods mainly include door-to-door visits, street interception visits and telephone interviews. Among them, the telephone interview is that the interviewer calls the respondent, asks the respondent about some survey content by telephone, and then records the survey results on the paper questionnaire. The questionnaire of this survey method needs to be produced and printed; the telephone needs to be manually dialed; the data obtained from the survey needs to be entered manually, so this survey method is inefficient and costly, and manual intervention is likely to cause operational errors. [0003] With t...

AI Technical Summary

Problems solved by technology

[0006] 1) It can only run in the local area network, and cannot realize remote management and operation;

[0007] 2) The computer of the interviewer must install the application program;

[0008] 3) It is necessary to set up seats, wiring, dedicated servers, and configure hardware devices such as voice cards, which requires high equipment costs

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