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Work order generation method and device according to mail intelligent analysis

An intelligent analysis and work order technology, applied in the field of IT operation and maintenance, can solve problems such as high delay, difficulty in improving system availability, and high cost, and achieve the effect of reducing maintenance costs, improving overall value, and improving operation and maintenance efficiency

Inactive Publication Date: 2013-07-03
勤智数码科技股份有限公司
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Problems solved by technology

However, complex infrastructure and a large number of applications, systems, servers, and network devices lead to the problems of high complexity, high delay, and high cost of manual order dispatching: manual operation and maintenance is difficult to standardize the operation and maintenance process and operation. Large manual delays when making changes make improving system availability very difficult

Method used

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  • Work order generation method and device according to mail intelligent analysis
  • Work order generation method and device according to mail intelligent analysis

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Embodiment Construction

[0013] All features disclosed in this specification, or steps in all methods or processes disclosed, may be combined in any manner, except for mutually exclusive features and / or steps.

[0014] Any feature disclosed in this specification (including any appended claims, abstract and drawings), unless expressly stated otherwise, may be replaced by alternative features which are equivalent or serve a similar purpose. That is, unless expressly stated otherwise, each feature is one example only of a series of equivalent or similar features.

[0015] The specific implementation is described as follows in conjunction with the accompanying drawings: the device applying the above method is composed of a failure mail initiator (operation and maintenance personnel or monitoring system), a mail server, an intelligent analysis module, a business control module and a data center. The principle is as figure 1 shown.

[0016] 1. When a fault occurs, the operation and maintenance personnel m...

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Abstract

The invention discloses a work order automatic generation method and device according to a mail intelligent analysis. The main steps include: 1), a mail intelligent analysis strategy is defined in a operation and maintenance process management system; 2), when operation and maintenance work orders need to be established, mails are written and sent to a management mailbox of the operation and maintenance process management system; 3), the operation and maintenance process management system receives mails from a mail server at regular time; 4), an intelligent analyzer intelligently analyzes the received mails according to the intelligent analysis strategy; 5), the operation and maintenance process management system establishes the operation and maintenance work orders which need to be established according to an analysis result of the intelligent analyzer; and 6), the operation and maintenance process management system allocates the established work orders to appointed work order processing people according to the intelligent analysis strategy. According to the work order automatic generation method and device according to the mail intelligent analysis, maintenance cost of the operation and maintenance system is reduced, operation and maintenance efficiency is improved, and overall value of products is enhanced.

Description

technical field [0001] The invention relates to the field of IT operation and maintenance, in particular to a method for intelligently generating work orders based on emails. Background technique [0002] Traditional operation and maintenance work orders are created manually. However, complex infrastructure and a large number of applications, systems, servers, and network devices lead to the problems of high complexity, high delay, and high cost of manual order dispatching: manual operation and maintenance is difficult to standardize the operation and maintenance process and operation. A large amount of manual delays when making changes makes improving system availability very difficult. Therefore, in the operation and maintenance system, automatic creation of work orders through intelligent analysis and monitoring of abnormal emails can effectively reduce the complexity of the process, control the response time, and reduce unnecessary costs in the process. Contents of th...

Claims

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Application Information

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IPC IPC(8): G06Q10/06H04L12/58
Inventor 王春生
Owner 勤智数码科技股份有限公司
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