Method, device and system for acquiring error code information

Abstract

The invention provides a method, a device and a system for acquiring error code information. A mobile terminal receives a first message; the first message is sent to the mobile terminal through a network side after the mobile terminal fails to access to a network; the first message comprises the error code information; the error code information is used for indentifying the information of cause why the mobile terminal fails to access to the network; and the mobile terminal acquires the cause information of failure to access to the network and displays the cause information of failure to access to the network. Therefore, the cause why the mobile terminal fails to access to the network can be fast and accurately acquired, and response prompt is supplied to users, so that good interaction between the users and the mobile terminal can be intelligently and fast assisted, and the degree of experience of the users for the mobile terminal is improved.

Description

technical field [0001] The present invention relates to the field of communication technology, and specifically relates to a method, device and system for acquiring error code information. Background technique [0002] With the development of wireless communication technology, wireless mobile terminals have been more and more widely used in people's lives. At the same time, the global mobile operator network is also developing rapidly. The access between terminals and complex networks In particular, after the access between the mobile terminal and the network fails, the response and processing method of the mobile terminal largely determines the performance and ease of use of the mobile terminal, and has an intuitive impact on user experience. [0003] For a mobile terminal, when registering to a network and dialing up a connection, it is often rejected by the network for some reason, resulting in failure of registration or networking. Among them, there are many reasons fo...

AI Technical Summary

Problems solved by technology

As a result of such processing, in addition to causing users to misunderstand the performance of the mobile terminal, it also reduces the interaction between the mobile terminal and the user.

[0007] In addition, if the mobile terminal fails to register with the network due to non-functional or performance reasons, or fails to connect to the network for many times in a row, it will bring a great negative impression to the user, complain constantly, and ultimately affect the word-of-mouth of the mobile terminal

[0008] In addition, even when the mobile terminal is in normal use, due to switching or signal reasons, the event that the terminal is disconnected from the network will occur from time to time. The user has no way to deal with this situation, which seriously affects the next operation and use.

[0009] It can be seen that in the prior art, if an abnormal state is encountered during the interaction between the mobile terminal and the network, that is, the failure to access the network, the mobile terminal cannot provide clear information and response prompts on the cause of the failure, resulting in poor usability of the mobile terminal , Not conducive to user interaction with mobile terminals

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