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Online consultation method and system

A consulting system and online technology, applied in the field of consulting methods and systems, can solve problems such as inability to generate help, unresolved problems, and waiting for people.

Inactive Publication Date: 2011-06-01
INVENTEC CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this kind of waiting is often time-consuming, or even waiting for no one to answer, making the question unresolved and unable to produce help

Method used

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  • Online consultation method and system
  • Online consultation method and system
  • Online consultation method and system

Examples

Experimental program
Comparison scheme
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Embodiment Construction

[0032] figure 1 It is a flowchart of an online consultation method according to an embodiment of the present invention, figure 2 for figure 1 The block diagram of the online counseling system provided by the online counseling method. Please refer to figure 1 and figure 2 , first execute step S110 to provide an online counseling system 100 . The online counseling system 100 includes a field database 110 , a user interface 120 , a pairing module 130 and a connection module 140 .

[0033] The field database 110 stores a plurality of expert accounts and a plurality of field categories, and the expert accounts correspond to at least one of the field categories respectively. For example, these field categories may include law, medicine, accounting, computer science, etc., and these expert accounts may be provided to professionals such as lawyers, doctors, software consultants, engineers, and financial analysts.

[0034] The user interface 120 is used for accepting login of a...

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Abstract

The invention provides an online consultation method and system. The online consultation method comprises the following steps: firstly, providing an online consultation system, wherein the online consultation system comprises a user interface, a pairing module, a realm database and an online module, and a plurality of expert accounts and a plurality of realm classes are stored in the realm database; then, receiving the logining of at least one of the expert accounts and a user account by using the user interface; receiving a question classification and a question of the user account by using the user interface; selecting the expert account which is logged in and belongs to the realm class corresponding to the problem classification from the realm database through the pairing module; and finally, carrying out online processing on the user account with the expert account selected by the pairing module so as to immediately reply questions.

Description

technical field [0001] The present invention relates to a consulting method and system, and in particular to an online consulting method and system. Background technique [0002] With the development and popularization of the communication network, more and more people obtain instant information, query related data or communicate with other people through the network. For example, users can not only connect to wired and wireless networks to surf the Internet through personal computers, but also use handheld devices such as mobile phones to surf the Internet through 3G and 3.5G networks, making life more and more convenient. [0003] In the past, when people encountered work or academic problems, the first thing they thought of might be to go to the library to find materials. Up to now, when work or academic problems arise, most people think of looking for information on the Internet. For example, it is quite convenient to find answers to questions through search engines an...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06Q30/00
Inventor 李政霖
Owner INVENTEC CORP
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