Internet communication tool uniformly coding and dialing system and internet communication tool uniformly coding and dialing method

Abstract

The invention relates to an internet communication tool uniformly coding and dialing system. A corresponding extension can be communicated by dialing an access number and an extension number once when a dual-dialing function is maintained in a mobile switchboard system. The system comprises a signaling module, a CCM resource control module, a medium module, an IVR flow explaining module and an application service module, wherein the signaling module is in charge of finishing the format conversion between NO.7 signaling information and an interior communication packet of the system and also finishing a control function of the NO.7 signaling information; the medium module is in charge of processing a voice medium, is externally connected with an operator gateway and internally supplies a medium operation interface to the CCM resource control module and the IVR flow explaining module; the CCM resource control module is in charge of managing all resources of a business system, supplying an incoming call interface and an outgoing call interface to the IVR flow explaining module and supplying voice channel connection operation to the medium module; the IVR flow explaining module is in charge of explaining and executing various customized IVR business flows and supplying a voice guide interface to a user; and the application service module is in charge of supplying background business logic.

Description

technical field [0001] The invention relates to a unified numbering and dialing system and method for cross-network communication tools, in particular to a mobile switchboard system that can dial an access number plus an extension number at one time while maintaining the secondary dialing function in a mobile switchboard system to dial the corresponding extension A unified numbering and dialing system and method for cross-network communication tools. Background technique [0002] With the improvement of living standards, people require not only more diversified but also simple and convenient means of communication to meet new needs in life, communication, entertainment, business, etc. The ever-changing development of communication technology has also triggered new business needs. Businesses in the field of communication services, especially value-added services, have become the focus of development, and they are the fields with the fastest growing demand and the greatest val...

AI Technical Summary

Problems solved by technology

Secondary dialing, the called number is transmitted through the voice channel through the DTMF signal, which is seriously affected by the surrounding environment

In particular, the software system of the general service platform needs to be compatible with different types of existing network communication equipment, and consider the development of future communication services, so the technical development is difficult

Images