Method for remotely treating automobile insurance service and system thereof

Abstract

The present invention discloses a method for remotely treating automobile insurance service and a system thereof. The method comprises the following steps: remotely realizing the automobile insurance acceptance service through inputting customer information based on mobile communication system and used portable mobile communication device, and storing or outputting the insurance acceptance information; at a state that the automobile is generated with an accident, through the mobile communication system and the used portable mobile communication device, automatically guiding the interaction based on insurance acceptance information through inputting the customer accident generation information for quickly completing the automobile insurance accident report, and storing or outputting the automobile insurance accident report information; based on the insurance acceptance information and automobile insurance accident report information, completing the automobile insurance accident field and automobile exploration remotely through collecting the field image information and related information of automobile insurance accident by the used portable mobile communication device, and storing or outputting the automobile insurance accident field and automobile exploration information; and based on the insurance acceptance information, automobile insurance accident report information and automobile insurance field and automobile exploration information, remotely completing the automobile insurance accident loss evaluating movably, generating the automobile insurance accident loss evaluating information, and transmitting the automobile insurance accident loss evaluating information to a maintenance shop or a related department.

Description

technical field [0001] The invention relates to a method and system for remotely processing automobile insurance business, in particular to a method and system for remotely processing automobile insurance business based on a mobile communication system. Background technique [0002] Underwriting, receiving reports, investigating, and assessing losses are the main work processes for insurance institutions to carry out auto insurance business (hereinafter referred to as "auto insurance"). Timely and comprehensive collection of various data and information is the basic work content of auto insurance business. The collected The objectivity and accuracy of all kinds of data and information is the basic guarantee for the effective development of auto insurance business. [0003] my country's car ownership is in a period of rapid growth, and the incidence rate of road traffic accidents remains high. At the same time, due to the fact that road traffic accidents have no fixed time an...

AI Technical Summary

Problems solved by technology

Case investigation and claims business involves vehicle underwriting, reporting, vehicle models, compensation prices and other information that requires staff to inquire with the internal staff of the practitioners orally or by phone. The comprehensiveness and accuracy of the information cannot be guaranteed, which seriously affects the business Processing Accuracy and Productivity

It makes case investigation and damage determination work time-consuming and laborious, and it also becomes a serious obstacle for practitioners to provide fast and high-quality services to policyholders

Because it mainly relies on manual methods and is greatly affected by the professional ability and moral level of personnel, auto insurance agencies cannot guarantee the authenticity and objectivity of cases, resulting in frequent cases of fraudulent claims, wrong claims, and over-claims

Images