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Telephone bank calling system and total control equipment

A calling system and banking technology, applied in the field of network communication, can solve the problems of poor reliability, data loss, and unrecoverable problems of a single system center, and achieve the effect of improving disaster resistance and reliability

Active Publication Date: 2009-06-03
CHINA CONSTRUCTION BANK
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  • Abstract
  • Description
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AI Technical Summary

Problems solved by technology

[0004] In the process of realizing the present invention, the inventor found that the above-mentioned prior art sets up a call center system for a national center, and the reliability of the single system center is poor. Once the data is lost due to an accident, it may not be able to recover

Method used

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  • Telephone bank calling system and total control equipment
  • Telephone bank calling system and total control equipment

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Embodiment Construction

[0020] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0021] figure 1 It is a schematic diagram of the composition of the telephone banking calling system of the first embodiment of the present invention. In this example, two calling system centers are set in the telephone banking calling system as an example to illustrate the technical solution of the embodiment of the present invention. Those skilled in the art should understand Other technical solutions for setting more than two call system centers also belong to t...

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Abstract

The invention provides a telephone bank calling system and total control equipment, wherein, a plurality of calling system centres are arranged in the telephone bank calling system, the calling system centres are all connected with a plurality of telephone bank access centres, and a telephone bank calling request accessed by the plurality of telephone bank access centres is processed according toa preset load sharing strategy; when one of the calling system centres malfunctions, the other calling system centres are used for realizing redundant protection for the malfunctioned calling system centre, thus improving the anti-disaster capability and reliability of the telephone bank calling system; meanwhile, by arranging the total control equipment in the telephone bank calling system, centralized monitoring, management and maintenance of each position centre and each calling system centre in the system are realized.

Description

technical field [0001] The invention relates to the field of network communication, and in particular designs a telephone bank calling system and master control equipment. Background technique [0002] With the rapid development of e-commerce technology, the customer self-service system represented by Call Center (call center) is becoming the focus of competition among Chinese and foreign banks. How to ensure service quality and improve user experience is something that banks dare not underestimate. . [0003] The existing telephone banking call system is based on the characteristics of a large number of centralized business data, and a unified national call center system is set up throughout the country, and the city banks in various places are only responsible for voice access. When the customer dials a local telephone number, the telephone call is transmitted to the call system center through the IP data network, and the call system center provides services, and the busi...

Claims

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Application Information

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IPC IPC(8): H04M3/42H04M7/00
Inventor 邓玉陈林王炼李震何明杰刘志坚何彦辉
Owner CHINA CONSTRUCTION BANK
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