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Business foreground bill verification device

A list, business terminal technology, applied in the direction of selection device, program control device, radio/induction link selection arrangement, etc., can solve the problems of slow operation process and affecting the work efficiency of business halls, etc.

Inactive Publication Date: 2008-04-09
CHINA MOBILE GRP FUJIAN CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The original method was to send the number provided by the customer to the back office, and ask the sales team leader to call up the customer's bill list for checking. The entire operation process was slow, and the customer had to wait for at least 20 minutes, which not only affected the work efficiency of the business hall, but also caused a lot of trouble Some customers are dissatisfied

Method used

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  • Business foreground bill verification device
  • Business foreground bill verification device
  • Business foreground bill verification device

Examples

Experimental program
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Embodiment Construction

[0009] This project uses IT means to simplify the business operation process of the business front desk, shorten the business processing time, and relieve the sales staff who have relatively heavy work at the front desk from such work, and at the same time improve customer satisfaction. Since it was officially launched, the system has received 94,030 inquiries from salespersons so far. According to the workload saved by 10 minutes each time, the workload of nearly 2,200 man-days has been saved.

[0010] Its system logic implementation diagram is shown in Figure 1

[0011] The relevant functions are described as follows:

[0012] 1. The system is based on BOSS and can be installed at the business front desk.

[0013] 2. After the salesperson successfully logs in to the system with his job number and password, he will input the number provided by the customer according to a certain format, and the system will display the verification result after judgment. The displayed result...

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PUM

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Abstract

The invention relates to a list checking device for a business reception, which is developed in a B / S structure. Business terminals in each county access a company server in the city through the webpage, and the company server in the city pre-processes the data, accesses the company server in the province to acquire call ticket data and represents the call ticket data to the business terminals in each county. A business local layer is developed by C# to process and check the information, and a display layer is developed by ASP.NET. By using the original unified working authentication platform of our company, the development period is reduced effectively. The device can analyze and compare the user call tickets collected every day, and provides a humanized display interface to operating personnel at the reception so as to improve the working efficiency.

Description

Technical field: [0001] The invention relates to a checking device for a business front list. Background technique: [0002] When the business front desk handles card replacement, password reset, etc., if a superior number card replacement or an unregistered customer fails to provide a business password and any other valid documents, the company will require the customer to provide 5 days ago, the last three days, etc. Monthly five calling numbers (SMS or MMS). The original method was to send the number provided by the customer to the back office, and ask the sales team leader to call up the customer's bill list for checking. The entire operation process was slow, and the customer had to wait for at least 20 minutes, which not only affected the work efficiency of the business hall, but also caused a lot of trouble Some customers are dissatisfied. Invention content: [0003] The purpose of the present invention is to provide a checking device for the list of the business ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/24H04Q7/34G06F9/44
Inventor 陈成钦吴丽琴阮惠
Owner CHINA MOBILE GRP FUJIAN CO LTD
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