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Analog call method, device and system

A technology of equipment and call center, applied in the field of network communication, can solve the problems of poor user satisfaction, inability to simulate the real situation, and high cost, and achieve the effects of shortening the time to solve problems, improving the efficiency of fault location, and saving maintenance costs

Inactive Publication Date: 2011-09-14
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] When detecting a network fault, using a reserved card to initiate a real call to troubleshoot the fault cannot simulate the real situation of the user when the fault occurs, and it is necessary to initiate a test call to the fault declaration place of the user for fault location, which is costly and inconvenient. Long time to resolve issues and poor user satisfaction

Method used

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  • Analog call method, device and system
  • Analog call method, device and system
  • Analog call method, device and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0036] In this embodiment, the simulated caller office (hereinafter referred to as the local office) is used as an example to simulate the originating call of the calling user. figure 1 , the embodiment of the present invention provides a method for simulating a call, which specifically includes the following steps:

[0037] Step 101: The operator sends a request message simulating that the calling user calls the called user to the MSC (Mobile Switching Center, Mobile Switching Center) of the local office through the client terminal / network management station.

[0038] Wherein, the operator can send the request message of simulating the calling user to call the called user through the network management station connected with the MSC of the local office, or send the simulated calling user to call the called user through the client GUI (Graphical User Interface, Graphical User Interface) interface. User's request message, which can be defined by the operator. For example, infor...

Embodiment 2

[0068] In this embodiment, an analog call office (hereinafter referred to as the office) is used as an example to describe an incoming call through an analog trunk. See image 3 , the embodiment of the present invention also provides a method for simulating a call, which specifically includes the following steps:

[0069] Step 201: The operator of the MSCb of the local office sends a request message for calling the called user through an analog trunk to the MSCb of the local office through the client terminal / network management station.

[0070] The request message of an incoming call from an analog trunk can include the calling number, called number, and incoming route. The message can be various relay signaling such as ISUP (ISDN User Part, ISDN User Part), PRA, R2, TUP (Telephone User Part, telephone user part), BICC (Bearer Independent Call Control).

[0071] Step 202: After receiving the request message of the simulated trunk incoming call, the local MSCb constructs an i...

Embodiment 3

[0088] see Figure 5 , the embodiment of the present invention provides a device for simulating a call, specifically including:

[0089] The receiving module is used to receive the request of the simulated call called user;

[0090] The calling module is used to simulate a call to the called user according to the request received by the receiving module;

[0091] The judging module is used for judging that the call fails when any one of the office of the equipment simulated by the calling module and the office where the called user is located is abnormal; When all the offices in the office where the called user is located are normal, the call is determined to be successful.

[0092] Among them, the call module can specifically include:

[0093] A construction unit, configured to construct an initial call message according to a request received by the receiving module;

[0094] The call unit is configured to simulate a call to the called user according to the initial call m...

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Abstract

The invention discloses a method for simulating call, a device and a system, belongs to the network communication field. The method comprises: receiving the request of a called user of simulating call; according to the request, simulating the call of the called user; when a simulation call office which has the call passed through and any one of offices which have the called user are abnormal, determining failure of the call; when the simulation call office which has the call passed through and any one of offices which have the called user are normal, determining success of the call. The device comprises a receiving module, a call module and a judging module. The system comprises: a simulation call office control device and a simulation call office. The invention can simulate a real call of users, when locating faults during the call process, the invention does not need locate faults to a fault applying position which initiates testing call, improves fault location efficiency and satisfied degree of users, saves maintenance cost, shortens time of solving problems, also can be used for testing new services, saves testing cost.

Description

technical field [0001] The invention relates to the field of network communication, in particular to a method, device and system for simulating calls. Background technique [0002] In the communication network, the operator's customer service center often receives some user complaints, such as inability to make calls in certain areas. The processing method for this situation in the prior art is: according to the fault information provided by the complaining user, check whether the operator’s equipment or the user terminal is faulty, and if there is no fault in the hardware device, use the reserved card of the same brand as the complaining user to initiate Call, track the call information of the complaining user, and check whether the fault is caused by problems such as data configuration. [0003] In the process of realizing the present invention, the inventors have found that the above-mentioned prior art has at least the following disadvantages: [0004] When detecting a...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/22H04Q3/00
CPCH04M3/323H04W24/06H04Q3/0087
Inventor 谢兴灿王海磊李翔
Owner HUAWEI TECH CO LTD
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