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Method and device for grading service quality

A service quality and service technology, applied in the field of Internet of Things, can solve problems such as customer loss, untimely business processing, and poor user experience, so as to avoid potential safety hazards, improve user experience, and ensure safety.

Active Publication Date: 2022-04-12
VISIONVERA INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, the unlimited expansion of Internet-of-view services, and there is no special system to distinguish the quality level of individual services, resulting in some important services not being processed in a timely manner, making the user experience poor, and easily leading to customer loss

Method used

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  • Method and device for grading service quality
  • Method and device for grading service quality

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0117] Such as Figure 5 As shown, it shows a schematic diagram of a network of a service quality grading system according to an embodiment of the present application. The system can be applied to the Internet of Views, and the Internet of Views includes a first network management client 01 and a second network management client 02 , a network management server 03 respectively connected to the first network management client 01 and the second network management client 02, a plurality of video networking servers 04 connected to the network management server 03, and the video networking server 04 Multiple Internet-of-Vision terminals 05 connected.

[0118] The full name of the network management client is the video network management client of the video network, which belongs to the software dedicated to the video network and runs on the PC computer based on the client / server C / S architecture. It communicates with the network management server 03 based on the video network proto...

Embodiment 2

[0123] Such as Figure 6 As shown in , it shows a flow chart of the steps of a method for grading service quality in the embodiment of the present application. The method can be applied to the Internet of Things, specifically Figure 5 In the shown network management server 03, the method may specifically include the following steps:

[0124]Step S601: The network management server receives the service quality grading information sent by the first network management client; wherein, the service quality grading information is generated by the first network management client when receiving an input operation of the service quality grading, including multiple A quality of service data, and personnel allocation information for processing the plurality of quality of service data;

[0125] The first network management client 01 in the embodiment of the present application may have multiple display interfaces, such as a user registration interface, a data entry interface for service...

Embodiment 3

[0171] like Figure 7 As shown, corresponding to the method described in Embodiment 2, it shows a structural block diagram of a device for grading service quality in the embodiment of the present application. The device can be applied to the Internet of Things, and specifically can be applied to Figure 5 In the shown network management server 03, the network management server 03 includes the following modules:

[0172] The service quality grading information receiving module 701 is configured to receive service quality grading information sent by the first network management client; wherein, the service quality grading information is generated by the first network management client when receiving an input operation of service quality grading , including a plurality of service quality data, and personnel allocation information for processing the plurality of service quality data;

[0173] The service quality grading information sending module 702 is configured to send the ser...

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Abstract

The embodiment of the present application provides a method and device for grading service quality. The method and device are applied to the Internet of Views. The Internet of Views includes a first network management client, a second network management client, and the first network management client. The client and the second network management client are connected to the video networking server through the network management server, and a plurality of video networking terminals connected to the video networking server. In the application embodiment, the operation and maintenance administrator can use the first network management client to pair Service quality complaints are managed hierarchically, and assigned to the corresponding operation and maintenance personnel through the network management server, so that the operation and maintenance personnel can view the service quality data on the second network management client, and obtain the generated information through the network management server and the Internet of View server in turn. The business situation data of the Internet-of-TV terminals that describe the service quality complaints, and conduct specific analysis based on the business situation data, and solve the current complaints of the Internet-of-TV terminals in a timely manner, so as to improve the customer's user experience.

Description

technical field [0001] The present application relates to the technical field of Internet of Things, in particular to a service quality grading method and a service quality grading device. Background technique [0002] The Internet of View is an important milestone in the development of the Internet, a more advanced form of the Internet, and a real-time network that can realize real-time transmission of high-definition video across the entire network that cannot be realized by the Internet at present, and push many Internet applications to high-definition video, high-definition face-to-face. In the end, the world will have no distance, and the distance between people on a global scale is only one screen away. [0003] With the wide application of the Internet of Vision in the whole range, more and more businesses are carried out through the Internet of Vision. Customers of different businesses have different experience in using it, and service quality complaints are on the r...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L41/5022H04L67/61
Inventor 王艳辉亓娜王洋杨春晖
Owner VISIONVERA INFORMATION TECH CO LTD
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