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Computer-implemented method and system for attributing applicable condition codes to field claims

a computer-implemented, condition code technology, applied in the field of methods and systems for attributing condition codes to field claims, can solve the problems of substantial amount of computer processing resources, assessors cannot conduct complex combination word searches on text comments, and cannot identify the type and effect of vehicles

Active Publication Date: 2006-01-10
FORD MOTOR CO
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  • Abstract
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  • Application Information

AI Technical Summary

Problems solved by technology

AWS does not have the ability to identify the type and effect of vehicle failure(s) for field claims.
Since these assessors identify failure modes based on individual interpretations of the text comments, the results are sometimes inconsistent.
Additionally, the assessors cannot conduct complex combination word searches on the text comments.
Moreover, a substantial amount of computer processing resources is expended by analyzing each warranty claim individually.

Method used

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  • Computer-implemented method and system for attributing applicable condition codes to field claims
  • Computer-implemented method and system for attributing applicable condition codes to field claims
  • Computer-implemented method and system for attributing applicable condition codes to field claims

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[0019]As required, detailed embodiments of the present invention are disclosed herein. However, it is to be understood that the disclosed embodiments are merely exemplary of the invention that may be embodied in various and alternative forms. Therefore, specific functional details herein are not to be interpreted as limiting, but merely as a representative basis for the claims and / or as a representative basis for teaching one skilled in the art to variously employ the present invention.

[0020]FIG. 1 is a schematic diagram illustrating a preferred system 10 for implementing the present invention. System 10 comprises at least one server computer 12 operably serving at least one client computer 14 and configured to store information to, and retrieve data from, at least one field claim data base, preferably stored within storage 16.

[0021]In accord with a preferred embodiment of the present invention, the at least one server computer 14 communicates with the at least one client computer ...

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Abstract

One aspect of the present invention is a computer-implemented method for attributing applicable condition code(s) to a field claim. One preferred method includes inputting a text comment associated with the field claim, inputting a plurality of condition codes and at least four keyword combinations of at least two non-sequential keywords for each condition code, and for each condition code, attributing the condition code as an applicable condition code if at least one keyword combination for the condition code is included in the text comment. The applicable condition code(s) can be relied upon by individuals to at least identify failure mode(s) associated with field claims.

Description

BACKGROUND OF THE INVENTION[0001]1. Field of the Invention[0002]At least one aspect of the present invention generally relates to methods and systems for attributing applicable condition code(s) for field claims and, in particular, to methods and systems for codifying field claims.[0003]2. Background Art[0004]In the automotive industry, as well as other industries, field information is commonly collected and input into a computer database as a part of the process of responding to customer vehicle concerns, i.e., warranty claims and field concerns (collectively referred to as field claims). Field information can include technician text comments provided by a technician that responded to the field claim and customer text comments provided by a vehicle customer detailing the nature of the field claim. Field information can also include other information relevant to the field claim, including, but not limited to: Model Year, Model Name, Model or Style Number, Product Identification or S...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06Q10/00
CPCG06Q10/00G06Q40/08Y10S707/99945Y10S707/99943
Inventor ZAMBO, DONALD JAMESSCHRAMEK, JOSEPH EDWARDASHBURN, II, PAUL JOSEPHHURLEY, PAULKIRKA, ROBERT STEPHEN
Owner FORD MOTOR CO
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