Qos-based mobile order processing method using shop arrival identification

Abstract

The present invention relates to a QoS-based mobile order processing technology which can improve mobile ordering procedure of customers and guarantee Quality of Service (QoS) above a certain level to customers in processing the mobile order which is entered on a customer's smart terminal on the go, by accurately identifying the event of customer's arrival at the shop so as to supplement the contents of the mobile order and to determine when to forward the mobile order to the shop in response to the customer's arrival. According to the present invention, there is an advantage in that the quality of service can be guaranteed through technical configuration by transacting a mobile order which is entered on the go by a customer by use of shop arrival identification.

Description

FIELD OF THE INVENTION[0001]The present invention generally relates to a technology for processing a transaction so that a mobile order (i.e., an order for goods or reservation) which is entered on a customer's smart terminal on the go can be forwarded to the shop so as to be appropriately responded to.[0002]More specifically, the present invention relates to a QoS-based mobile order processing technology which can improve mobile ordering procedure of customers and guarantee Quality of Service (QoS) above a certain level to customers in processing the mobile order which is entered on a customer's smart terminal on the go, by accurately identifying the event of customer's arrival at the shop so as to supplement the contents of the mobile order and to determine when to forward the mobile order to the shop in response to the customer's arrival.BACKGROUND ART[0003]Conventionally, there have been various attempts on the manner in which a customer orders a goods in commercial spaces such ...

AI Technical Summary

Benefits of technology

This patent describes a mobile ordering technology that ensures good service quality and user convenience through a technical configuration. It expands the application range of mobile ordering technology to general restaurants, hospitals, and financial institutions, among others. Overall, this technology improves the experience of mobile ordering and makes it easier for customers to complete their orders.

Problems solved by technology

On the other hand, this may provide a limitation on the benefit of the new technologies.

However, the conventional scheme has overlooked the fact that the time interval varies greatly between placement of a mobile order and arrival at the shop.

This situation is commonly experienced in daily life, which may cause a problem in the conventional scheme.

However, when a customer arrives at the shop 10 to 20 minutes later than his intention, the quality of the goods is lowered.

Further, food is cooled so that its taste, aroma, and texture of chewing become degraded.

In this case, the customer shall be dissatisfied because he has received unsatisfactory service, and the shop shall be worry about the degradation of customer satisfaction.

However, this problem has been considered as an inevitable cost in order to achieve the basic purpose of mobile ordering, i.e., reducing contact of customers and shop staffs and letting the customer to pick up the ordered goods immediately after arriving at the shop.

Since it is impossible for a shop to track the location of a customer in real time, it is not possible to know when he will arrive.

When the customer arrives late, unsatisfactory goods is served or the shop has responded by re-preparing again the goods at the expense of the shop.

This problem has also become an obstacle to the spread of mobile ordering technology.

Customers are reluctant to use mobile orders when he cannot assure when he may arrive at the shop.

Further, shops are reluctant to adopt mobile ordering scheme when dealing with goods which is sensitive to the time interval from preparation to service.

In addition, even in areas where mobile ordering is typically accepted, e.g., coffee, shops which value the quality of service are reluctant to adopt mobile ordering.

In addition, in the mobile ordering, the procedure which the customer must go through on the mobile agent unit (110), i.e., the order sequence, was also inconvenient.

Due to the nature of mobile ordering, customers are often separated from the shop, which causes the inconvenience of requesting the customers to manually input much information in the mobile ordering procedure.

Changing action sequence (culture) in using a shop itself is an obstacle to spread the mobile ordering.

If ordering sequence is also complex, it becomes more difficult to spread the mobile ordering.

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