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Interactive telephony trainer and exerciser

A technique of exerciser and trainer, which is applied in the direction of instruments, electric-operated teaching aids, subscriber special services, etc., and can solve problems such as not allowing individuals to interact with the telephone system

Inactive Publication Date: 2010-12-08
AVAYA TECH LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

however, such systems do not allow individuals to interact with the telephone system to practice the various functions of the system

Method used

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  • Interactive telephony trainer and exerciser
  • Interactive telephony trainer and exerciser
  • Interactive telephony trainer and exerciser

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0023] see now figure 1 , figure 1 The components of the interactive telephone trainer and exerciser system 100 are illustrated in accordance with an embodiment of the present invention. for figure 1 For the interactive telephone trainer and exerciser system 100 shown in FIG. 1 , a softphone 106 is employed on a computer 104 to use an audio transceiver 108 including a speaker 112 and a microphone 116 in conjunction with the computer 104 . Computer 104 may be a general purpose computer, such as a desktop or laptop personal computer (PC). PC 104 may be interconnected with a monitor 120 having a display screen 124 . System 100 also includes line 128 interconnecting computer 104 with softphone 106 to public switched telephone network 132 . for figure 1 In the example illustrated in , the software for the telephone trainer and exerciser system 100 may reside on a server 136 interconnected to the public switched telephone network 132 via line 128 . The interactive telephone tr...

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PUM

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Abstract

A telephony trainer and exerciser allows a user of the telephony system to practice and train using the telephony system and its various features. The telephony trainer and exerciser system provides at least one automated responder, and more preferably, a plurality of automated responders that can be called by the user, thereby allowing the user to practice different operating features of the telephony system. Using a recognizer agent, the automated responders are able to distinguish between commands given by the user and similar statements given by another automated responder. The trainer and exerciser system optionally includes a correlator agent to provide an audio and / or written transcript of the practice session. A coaching feature is also optionally provided to assist a user in operating the trainer and exerciser and / or the telephony system.

Description

technical field [0001] This invention relates to novel telephone system software and, more particularly, to software that allows users of the telephone system to practice various functions of the telephone system. Background technique [0002] Those wishing to use the telephone system, for example, to conduct a conference call, can try out a practice session before making a scheduled call to the official attendees. For example, individuals at companies sometimes need to conduct conference calls in which many parties will be participating. If such a conference call has never been conducted before, then out of ignorance, the person does not understand the complexities involved in conducting such a conference call until he actually manages to call the parties to the conference call. Such an event can lead to multiple hang-up events for conference call participants, which may not only annoy the person trying to set up the conference call, but other participants may grow impatie...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/42
CPCG09B5/06G09B7/02
Inventor 戈登·R·布鲁森
Owner AVAYA TECH LLC
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