An information directory service system having realtime online communication function and construction method thereof

Abstract

The invention is a information catalogue service system with real-time online communication function, it can be used to search and distribute catalogue information, the system includes information catalogue service network station and its network data base, which is can be used as the access point providing information catalogue service. It also includes real-time communication server and its instant communication data base, which can be used as the central exchanging control unit communicating with other client; real-time communication terminal such as entrepreneur terminal service marketing person; and client terminal real-time communication browser plug in connector; above mentioned components are connected through internet; the system can displays entrepreneur access account and its online state information. The invention can realize to acquire real-time text information, real-time chatting, and so on conveniently.

Description

technical field [0001] The invention relates to a directory service, real-time communication and online status notification technology in the Internet field, and more specifically relates to an information directory service system and method with real-time online communication function built on the Internet. technical background [0002] The so-called information directory service system with real-time online communication function is a comprehensive information service platform integrating Internet, database, communication and other technologies. Through the computer terminal, users can log in to the information directory service system with real-time online communication function, search for targets, and get in touch with their targets, so as to complete specific business activities. At present, the background technologies related to this field mainly include: [0003] 1. Information directory service [0004] Information catalog services on the Internet include search a...

AI Technical Summary

Problems solved by technology

[0006] (1) There is only one-way information release, and there is no convenient two-way real-time communication channel. Communication barriers make customers lose patience and interest in the products and services displayed by the company on the Internet, and the company loses many potential customers who are afraid of trouble.

[0007] (2) The customer contacted the company through telephone, fax, e-mail, or online message after the event. The customer does not know whether the company has someone to deal with it? When will it be processed? Can the contact be reached? When will it arrive? The uncertainty of these communications will increase the fear of customers contacting enterprises, or miss timely opportunities for successful transactions

[0008] (3) The content and method of information catalog services are limited to the text and graphic information visible on the webpage, and there is no effective means and method to provide more information and services in real time according to the differentiated needs of specific customers

When customers access information directory services, they often do not know the specific communication accounts of the companies they are interested in in the information directory services, and customers may not have installed specific instant messaging client software. The specific communication account number is left on the website, but it is essentially the same as the phone number and e-mail address. The customer still needs to use a specific instant messaging client software to initiate communication afterwards.

[0012] (2) Existing instant messaging services do not have the concept of enterprise access accounts

[0013] (3) There is no concept of enterprise access account, so there is no automatic call distribution (ACD) function based on this account

[0014] (4) There is no concept of an enterprise access account, so there is no online status notification and display function that indicates whether the access account is free or can be contacted online in real time

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