Router remote control system

Abstract

The invention relates to the technical field of terminal equipment, in particular to a router remote control system which comprises a network terminal, a control terminal and a service platform. The service platform and the control terminal are connected through a network and are used for data transmission; according to the invention, a user actively and temporarily establishes connection with the service platform through the remote control unit when the router has faults, and a worker eliminates and solves the faults of the router one by one through the service platform, the remote control unit and the fault elimination unit, so that the purpose of eliminating the use faults of the router is achieved; compared with two existing methods for eliminating the router fault, the method has the advantages that the connection steps between the router and the service platform are simple, the fault generated by the router can be quickly solved, and meanwhile, the router is actively operated by a user, so that the router is connected with the service platform, and the router is temporarily under the remote control of the service platform; the problem that the connection between the router and the service platform is disconnected after the router breaks down is solved.

Description

technical field [0001] The invention relates to the technical field of terminal equipment, in particular to a router remote control system. Background technique [0002] A router is a hardware device that connects two or more networks. It acts as a gateway between the networks. It is a special intelligent network device that reads the address in each data packet and then decides how to transmit. Routers can connect non-TCP / IP networks to the Internet; [0003] When an existing router fails, there are generally two troubleshooting options: [0004] The first method is that the user dials the after-sales service phone, and according to the guidance of the after-sales service, the user uses a computer to connect to the router, the customer service remote goes to the user's computer, and the computer is connected to the router for troubleshooting; this method of operation requires the user to have certain skills. The background of network and computer technology requires the u...

AI Technical Summary

Problems solved by technology

[0006] If in order to solve this problem, the manufacturer sets the router software to always place the router under the remote control of the service platform, it will violate the user's privacy;

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