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Operation and maintenance work order distribution method and device, electronic equipment and storage medium

A work order and operation and maintenance technology, applied in the field of automation, can solve problems that affect the efficiency and quality of fault handling, and cannot guarantee the matching degree between operation and maintenance work orders and dispatched personnel, so as to improve processing efficiency, processing quality and matching degree High, improve the effect of accuracy

Pending Publication Date: 2022-04-22
瀚云科技有限公司
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Problems solved by technology

[0003] The existing fault handling method is usually the work order system. After a fault occurs, it is necessary to dispatch operation and maintenance work orders through specific authorized personnel. Therefore, the distribution of operation and maintenance work orders has certain randomness and subjectivity, and operation and maintenance cannot be guaranteed. The degree of matching between the work order and the dispatched personnel, which in turn affects the processing efficiency and quality of faults to a certain extent

Method used

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  • Operation and maintenance work order distribution method and device, electronic equipment and storage medium
  • Operation and maintenance work order distribution method and device, electronic equipment and storage medium
  • Operation and maintenance work order distribution method and device, electronic equipment and storage medium

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Embodiment Construction

[0043] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments.

[0044] In this application, unless otherwise clearly defined and limited, in the description of the present invention, "plurality" means at least two, such as two, three, unless otherwise clearly and specifically defined. The term "comprises", "comprises" or any other variation thereof is intended to cover a non-exclusive inclusion such that a process, method, article or apparatus comprising a set of elements includes not only those elements but also other elements not expressly listed elements, or also elements inherent in such a process, method, a...

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Abstract

The invention provides an operation and maintenance work order distribution method and device, electronic equipment and a storage medium, and relates to the technical field of automation. The operation and maintenance work order distribution method comprises the steps that after work order content of a preset operation and maintenance work order and attribute information of the preset operation and maintenance work order are acquired, target processing personnel are matched for the preset operation and maintenance work order according to the work order content and the attribute information, and operation and maintenance notification information for the preset operation and maintenance work order is pushed to the target processing personnel, and indicating the target processing personnel to carry out operation and maintenance processing on the preset operation and maintenance work order. Therefore, automatic distribution of the operation and maintenance work order is realized according to the work order content and the attribute information, and the process time of the work order in the distribution process is reduced. Besides, the work order content and the attribute information are referred to in the matching process of the target processing personnel, so that the matching degree of the operation and maintenance work order and the target processing personnel is higher, the work order distribution accuracy is improved, and the processing efficiency and the processing quality of the operation and maintenance work order are further improved.

Description

technical field [0001] The present invention relates to the technical field of automation, in particular to a method, device, electronic equipment and storage medium for dispatching operation and maintenance work orders. Background technique [0002] With the rapid development of informatization, technicians have developed a variety of systems or platforms for production and life. When a system or platform fails, it is necessary to deal with the failure in time. [0003] The existing fault handling method is usually the work order system. After a fault occurs, it is necessary to dispatch operation and maintenance work orders through specific authorized personnel. Therefore, the distribution of operation and maintenance work orders has certain randomness and subjectivity, and operation and maintenance cannot be guaranteed. The degree of matching between the work order and the dispatched personnel will affect the efficiency and quality of fault handling to a certain extent. ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/06311
Inventor 王国文何渝君张磊邬明罡
Owner 瀚云科技有限公司
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