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Whole-course customer service voice filling system and method

A single-system, voice technology, applied in voice analysis, voice recognition, automatic switching offices, etc., can solve problems such as affecting work efficiency, recognition errors, unrecognized voice, etc., and achieve the effect of accurate voice recognition for filling in forms

Pending Publication Date: 2022-02-08
GUANGDONG POWER GRID CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, due to problems such as the speaker's accent or speech speed, the voice is often unrecognizable or misrecognized, so that when using voice recognition technology to fill in the form, the error rate increases, which in turn affects work efficiency.

Method used

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  • Whole-course customer service voice filling system and method
  • Whole-course customer service voice filling system and method
  • Whole-course customer service voice filling system and method

Examples

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Embodiment Construction

[0048] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0049]It should be noted that if there is a directional indication (such as up, down, left, right, front, back...) in the embodiment of the present invention, it is only used to explain the relationship between the components in a certain posture. If the specific posture changes, the directional indication will also change accordingly.

[0050] In addition, if the descriptions of "first", "second", etc. are involved in the present invention, they are only used...

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Abstract

The invention relates to the technical field of voice recognition, and discloses a whole-course customer service voice filling system and method. The system comprises: a data extraction module which serves as the input end of the system and is used for receiving customer service voice information, playing the customer service voice information for multiple times after the customer service voice information is received, and extracting feature part information in the customer service voice after each time of playing is completed; and a comparing analysis module which is used for receiving the characteristic part information extracted by broadcasting the same piece of customer service language information every time in the data extraction module, pairing the extracted characteristic information in pairs and carrying out information comparison, and if two pieces of paired characteristic part information are the same in the information comparison process, deleting one of the information. The comparing analysis module is provided to carry out multiple times of recognition and comparison on the customer service voice information, so that the filled information is more accurate in the subsequent form filling operation.

Description

technical field [0001] The invention relates to the technical field of voice recognition, in particular to a system and method for voice filling in a full-process customer service. Background technique [0002] With the advancement of data processing technology and the rapid popularization of mobile Internet, computer technology has been widely used in various fields of society. Among them, speech recognition, as an interdisciplinary subject, has received more and more attention in recent years, and will continue to develop in the future. Speech recognition technology will surely enter the fields of industry, home appliances, communications, automotive electronics and medical treatment. Speech recognition technology is also called automatic speech recognition, and its main function is to convert the vocabulary content in human speech into computer-readable input, such as codes or characters. [0003] In order to improve work efficiency, the traditional manual filling of fo...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/26G10L15/02H04M3/527
CPCG10L15/26G10L15/02H04M3/527
Inventor 康峰苏立伟刘振华梁瑞莹吴石松苏春明
Owner GUANGDONG POWER GRID CO LTD
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