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Material whole-process voice service automatic processing system and method

A voice business and automatic processing technology, applied in the field of electric power material management, can solve the problems of reducing the work efficiency of material personnel and spending a lot of time, and achieve the effect of reducing communication times, reducing differences, and speeding up business processing capabilities

Active Publication Date: 2021-08-31
STATE GRID JIANGSU ELECTRIC POWER CO LIANYUNGANG POWER SUPPLY CO
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

According to statistics, material workers need to complete 35 task lists on average every day, that is, it takes a lot of time to collect materials every day, which seriously reduces the work efficiency of material workers

Method used

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  • Material whole-process voice service automatic processing system and method
  • Material whole-process voice service automatic processing system and method

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Experimental program
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Effect test

Embodiment

[0053] like figure 1 As shown, according to an embodiment of the present invention, a system for automatically processing voice services in the whole process of materials includes a data center synchronization module, a database, an intelligent dialing module, an intelligent voice module, a batch outbound call module, and an output module;

[0054] Among them, the synchronization module based on the data center is used to retrieve the material information, supplier information and demand unit information connected to the ERP system;

[0055] Among them, the material information includes material demand plan information, contract information, material supply plan information and inventory material information;

[0056] Among them, the synchronization module based on the data center is also used to conduct big data analysis and processing of the retrieved material information, supplier information and demand unit information to integrate into material demand plan information tab...

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Abstract

The invention discloses a material full-process voice service automatic processing system and method. The system comprises a data-based platform synchronization module, a database, an intelligent dialing module, an intelligent voice module, a batch call-out module and an output module and comprises five steps. According to the material full-process voice service automatic processing system provided by the invention, a service data wide table formed by accessing demand plan information, contract order information, inventory information and the like through a data intermediate station by means of docking the ERP, an administrative office telephone network is integrated, automatic synchronization of ERP material module data by the material full-process voice service automatic processing system is realized, and a worker can directly carry out one-key dialing, batch dialing, notification voice information personalized template processing and the like on a supplier of task data in the material full-process voice service automatic processing system. The method can effectively prevent a material worker from spending a lot of time on material payment reminding every day, and effectively improves the working efficiency of the material worker.

Description

technical field [0001] The invention relates to the technical field of electric power material management, in particular to a system and method for automatic processing of voice services in the whole process of materials. Background technique [0002] In the existing electric power material management mode, there are a large number of manual telephone communication and confirmation links in the links of material demand technical collection and review, material bidding, material contract signing and performance, quality supervision, warehousing and distribution, such as material demand plan collection, technical parameter verification, bidding Sending of information, reminders for material performance, rectification of supplier material quality problems, warehousing receipt and delivery, etc. Among them, the professional application of material contract performance is more extensive. After the material contract is signed, from the confirmation of the contract delivery date, t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42G06Q10/06G06Q10/10G06F16/908
CPCH04M3/42G06Q10/0633G06Q10/103G06F16/908
Inventor 李红王磊高正平尚暖金卓薛劭节戴勇江凇郭静姜小明程充熊蕴
Owner STATE GRID JIANGSU ELECTRIC POWER CO LIANYUNGANG POWER SUPPLY CO
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