Telephone banking service control method and device, server and storage medium

Abstract

The invention provides a telephone banking service control method and device, a server and a storage medium. The method comprises the steps: predicting the willing waiting time of a telephone bank user based on the user feature information of the telephone bank user waiting for a manual service through a time prediction model; determining the waiting duration of the telephone bank user; determining the waiting duration for which the telephone bank user still needs to wait; determining a telephone bank service strategy suitable for the telephone bank user based on the willing waiting time length, the waiting time length and the still waiting time length corresponding to the telephone bank user; and outputting a prompt of the telephone bank service strategy to a terminal of the telephone bank user, so that the user ends the telephone bank call according to the telephone bank service strategy or continues to wait for the manual customer service to get through the call. According to the scheme of the invention, the telephone banking business service can be managed and controlled more reasonably, the impatience of the user in the process of waiting for the manual customer service to put through the call is reduced, and the situation of delaying the user to handle the emergency is reduced.

Description

technical field [0001] The present application relates to the field of banking business control, in particular to a telephone banking service control method, device, server and storage medium. Background technique [0002] Telephone banking is a modern communication tool such as the telephone that connects users and the bank closely, so that users do not need to go to the bank, but only need to dial the telephone number of the telephone bank to obtain the relevant services provided by the telephone bank. For example, a user can apply for services such as inquiring about transaction business and deposit interest rate by dialing the bank customer phone number of the telephone bank. [0003] When a user encounters an emergency such as the loss of a bank card, the user usually dials the customer service number of the bank at the first event, hoping that the bank customer service staff of the telephone bank can solve the relevant problems in time. However, if the time period whe...

AI Technical Summary

Problems solved by technology

However, if the time period when the user dials the customer service number of the bank happens to be during the peak hours of telephone banking, the user may have to wait for a long time before the bank's artificial customer service can answer the user's call, which will not only aggravate the user's anxiety and other negative It may also delay the user's handling of emergency events such as card loss

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