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Voice scoring model construction system and method based on specific field

A specific domain, voice technology, applied in the field of voice scoring model construction system

Pending Publication Date: 2021-05-14
安徽迪科数金科技有限公司
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AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to solve the problem of accurately evaluating the mastery of the agent's dialogue skills by scoring the voice of the agent's communication process during the training process, and propose a voice scoring model based on a specific field System and method

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  • Voice scoring model construction system and method based on specific field

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Embodiment Construction

[0046] The technical solutions of the present invention will be clearly and completely described below in conjunction with the embodiments. Apparently, the described embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0047] see figure 1 As shown, a system for building a speech scoring model based on a specific field includes a test collection module, a server, a data collection module, a data analysis module and a model construction module;

[0048] The test acquisition module is used to collect the voices tested in a specific field and send the voices to the server; wherein, the voices tested in a specific field include the voices tested in the follow-up scene and the voices tested in the scene pair practice mode;

[0049] The server ...

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Abstract

The invention discloses a voice scoring model construction system and a voice scoring model construction method based on a specific field, which are used for solving the problem of accurately evaluating the mastering degree of a seat dialogue skill by scoring voice in a seat communication process in a training process. The system comprises a test acquisition module, a server, a data analysis module and a model construction module, according to the invention, the server calls a language recognition engine to recognize the collected voice stream file, combines the features of the voice signal, fuses the voice stream file together for analysis and processing, comprehensively evaluates the mastering degree of the agent dialogue skill and whether the emotion change of the agent in the communication process meets the requirements or not, and through evaluation and according to different analysis results, different training means are adopted for intervention, so that the seat can quickly master communication skills after short-time training, and the productivity of new employees is improved.

Description

technical field [0001] The invention relates to the technical field of speech analysis and processing, in particular to a system and method for constructing a speech scoring model based on a specific field. Background technique [0002] Agents mainly refer to those who work in the call center or customer service department of the company. The main job content is to handle services, sales, data collection, information investigation, business return visits, etc. by answering or dialing out calls. These workers are called agents. [0003] The existing voice processing system has the problem of not being able to allocate the voices of the agents, analyze and evaluate the voices of the agents reasonably, and make it easy for the agents to be familiar with and be able to recite the standard sayings and limit the text. Contents of the invention [0004] The purpose of the present invention is to solve the problem of accurately evaluating the mastery of the agent's dialogue skill...

Claims

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Application Information

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IPC IPC(8): G06F40/205G06F40/216G06F40/30G06Q30/00G10L25/27G10L25/60
CPCG06Q30/01G10L25/27G10L25/60G06F40/205G06F40/216G06F40/30
Inventor 吴亚洲吴福全王淋淋
Owner 安徽迪科数金科技有限公司
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