Visual group complaint risk identification method and device, computer equipment and medium

A risk and risk early warning technology, applied in the field of big data processing, can solve problems such as the inability to predict and discover the risk of user group complaints in time, and the inability to monitor and analyze group complaints in advance.

Pending Publication Date: 2021-02-23
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The purpose of the embodiment of the present application is to propose a visual method, device, computer equipment and media for identifying group complaint risks, so as to solve the p...

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  • Visual group complaint risk identification method and device, computer equipment and medium
  • Visual group complaint risk identification method and device, computer equipment and medium
  • Visual group complaint risk identification method and device, computer equipment and medium

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Embodiment Construction

[0051] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those skilled in the technical field of the application; the terms used herein in the description of the application are only to describe specific embodiments The purpose is not to limit the present application; the terms "comprising" and "having" and any variations thereof in the specification and claims of the present application and the description of the above drawings are intended to cover non-exclusive inclusion. The terms "first", "second" and the like in the description and claims of the present application or the above drawings are used to distinguish different objects, rather than to describe a specific order.

[0052] Reference herein to an "embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the present application. The occurrenc...

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Abstract

The embodiment of the invention belongs to the field of big data, and relates to a visual group complaint risk identification method, which comprises the steps of obtaining all associated users havingan association relationship with a target user, and constructing an association graph between the target user taking the target user as a center and all the associated users, and scoring the target user and all the associated users according to a preset scoring rule, reconstructing an associated graph according to a scoring result, performing group complaint risk early warning scoring on the reconstructed associated graph to obtain a group complaint risk early warning scoring result, and displaying the group complaint risk early warning scoring result in a visual display area. The invention further provides a visual group complaint risk identification device, computer equipment and a storage medium. In addition, the invention also relates to a blockchain technology, and the association relationship can be stored in the blockchain. According to the method, accurate positioning of the user group complaint risk can be realized, and timely prediction and discovery of the group complaint risk are facilitated.

Description

technical field [0001] The present application relates to the technical field of big data processing, and in particular to a method, device, computer equipment and media for visually identifying risks of group lawsuits. Background technique [0002] Most existing companies will set up customer service departments for customers to receive and handle customer complaints, and at the same time conduct post-event analysis and risk monitoring of individual customer complaints in order to predict and discover risks in a timely manner and take further prevention or response Handling measures. [0003] In the case of group complaints, the leader generally arouses public opinion, and then organizes the people who follow the public opinion into a group and initiates a complaint, or many people call to complain continuously. Once a group complaint occurs, it is easy to affect the reputation of the company. Further causing losses to the enterprise, the existing technology cannot monitor...

Claims

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Application Information

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IPC IPC(8): G06F16/26G06F16/36G06Q10/06G06Q30/02G06Q50/26
CPCG06F16/26G06F16/367G06Q10/0635G06Q30/0282G06Q50/26
Inventor 李翠翠
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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