Bank outlet personnel scheduling method and device

Abstract

The embodiment of the invention provides a bank outlet personnel scheduling method and device. The method comprises the steps that a terminal can respond to a triggering operation of a user, generatesreservation information which can comprise a bank outlet, a reservation time period and a business type, and transmits the reservation information to a server, so that the server determines the number of bank outlet staffs in the reservation time period according to the reservation information and realizes staff scheduling; and the reservation number, returned by the server, of the bank outlet inthe preset time period is obtained according to the reservation information, and is displayed, so that a user can make a reservation through the terminal, and accurately obtains the reservation number, and the server can schedule the staff according to the reservation information so as to reduce the waiting time of the user, improve the user experience, improve the working efficiency of the staffat the bank outlet and reasonably arrange the staff work.

Description

technical field [0001] The present application relates to the field of computers, in particular to a method and device for dispatching staff at a bank branch. Background technique [0002] With the development of society, users have higher and higher requirements for bank services. Although electronic channels can solve many businesses for users, some businesses need to be handled manually. Users need to go to bank outlets, and some users are accustomed to going to bank outlets. , and queuing at bank outlets is a common phenomenon. [0003] In fact, when users arrive at bank outlets, they often find that the bank outlets are overcrowded with many people, but there are few staff at the counter and lobby, resulting in slow business processing and a poor experience. For the staff at the counter and lobby, there are also cases where the number of outlets is small during working hours, and the business processing efficiency is low. Contents of the invention [0004] In order ...

AI Technical Summary

Problems solved by technology

[0002] With the development of society, users have higher and higher requirements for bank services. Although electronic channels can solve many businesses for users, some businesses need to be handled manually. Users need to go to bank outlets, and some users are accustomed to going to bank outlets. , while queuing at bank outlets is a common phenomenon

[0003] In fact, when users arrive at bank outlets, they often find that the bank outlets are overcrowded with many people, but there are few staff at the counter and lobby, resulting in slow business processing and a poor experience.

For the staff at the counter and the lobby, there are also cases where the number of outlets is small during working hours, and the efficiency of business processing is low.

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