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Information interaction method and device and storage medium

A technology of information interaction and equipment, applied in the computer field, can solve problems such as low efficiency of user problem solving, low efficiency of telephone communication, etc.

Pending Publication Date: 2020-10-23
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, an embodiment of the present invention provides an information interaction method, device, and storage medium to solve the technical problem of low user problem solving efficiency caused by low telephone communication efficiency

Method used

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  • Information interaction method and device and storage medium
  • Information interaction method and device and storage medium
  • Information interaction method and device and storage medium

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Embodiment Construction

[0043] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0044] Terms used in the embodiments of the present invention are only for the purpose of describing specific embodiments, and are not intended to limit the present invention. The singular forms "a", "said" and "the" used in the embodiments of the present invention and the appended claims are also intended to include plural forms, unless the conte...

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Abstract

The embodiment of the invention provides an information interaction method and device and a storage medium. The method comprises the steps of enabling a first user side to detect a screenshot instruction for a target page; acquiring a page screenshot of the target page based on the screenshot instruction; and sending the page screenshot to a server. The server establishes a corresponding relationship between the picture identification code and the page screenshot, wherein the picture identification code is used for acquiring the page screenshot, wherein the page screenshot is used for being provided for a second user side and is output by the second user side to be viewed by a second user. According to the embodiment of the invention, the problem solving efficiency is improved by improvingthe communication efficiency.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to an information interaction method, device and storage medium. Background technique [0002] With the continuous development of computer network technology, after users use terminal equipment to access the Internet, they can conduct business interactions with merchants through the Internet and obtain corresponding services. For example, commodity transactions can be performed through e-commerce platforms, and the process of commodity transactions can be The process of business interaction. [0003] In practical applications, users may encounter some problems in the process of business interaction with products. In order to obtain more time-efficient services, users usually communicate with the customer service of merchants by phone, for example, to execute commodity transactions on e-commerce platforms During the process, when the order amount is filled in incorrectly, ...

Claims

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Application Information

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IPC IPC(8): G06F16/9038G06F16/904H04L12/58
CPCG06F16/9038G06F16/904H04L51/10H04L51/08H04L51/56H04L51/52
Inventor 任之睿
Owner ALIBABA GRP HLDG LTD
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