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Calling method, device and system applied to call center service, and storage medium

A call center and call method technology, applied in the field of communication, can solve the problem of low convenience of the call center, and achieve the effect of improving the convenience

Active Publication Date: 2020-10-16
CHINA MOBILE GRP GUANGDONG CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of an embodiment of this specification is to provide a calling method, device, system, and storage medium applied to a call center to solve the problem of low convenience for enterprises to open a call center

Method used

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  • Calling method, device and system applied to call center service, and storage medium
  • Calling method, device and system applied to call center service, and storage medium
  • Calling method, device and system applied to call center service, and storage medium

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Embodiment Construction

[0024] In order to enable those skilled in the art to better understand the technical solutions in one or more embodiments of this specification, the following will describe the technical solutions in one or more embodiments of this specification in conjunction with the drawings in one or more embodiments of this specification The technical solution is clearly and completely described, and obviously, the described embodiments are only a part of the embodiments in this specification, rather than all the embodiments. Based on one or more embodiments in this specification, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this document.

[0025] figure 1 The first schematic flow chart of a calling method applied to call center services provided by an embodiment of this specification, as shown in figure 1 As shown, the process includes the following steps:

[0026] Step S102, receiving a f...

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Abstract

One embodiment of the invention provides a calling method applied to a call center service, which is applied to a call center application server at a communication operator side, and comprises the following steps: receiving a first call request sent by calling equipment through a calling core network, the first call request carrying a call center access number; acquiring an idle extension number of the call center through a database function network element according to the call center access number, and generating a second call request according to the idle extension number; and sending the second call request to a called core network corresponding to the idle extension number, so that the calling core network calls an agent device corresponding to the idle extension number. According tothe invention, the call center can be called in the call center application server at the operator side, so that the call center can be called without a PBX device deployed at the enterprise side, andthe convenience for an enterprise to open the call center service is improved.

Description

technical field [0001] This document relates to the technical field of communications, and in particular to a calling method, device, system, and storage medium applied to a call center. Background technique [0002] In order to improve customer satisfaction and enterprise competitiveness, some enterprises will open call centers to provide customers with rapid and accurate consultation information, business acceptance and complaint services. [0003] At present, the calling methods for call centers on the market are: the enterprise first deploys a set of PBX equipment internally, and then installs the corresponding client software provided by the PBX manufacturer on the personal computer or telephone terminal. Incoming calls from outside lines to fixed-line extensions are managed by the PBX device. Specifically, when the switchboard number is dialed, the core network of the called party first connects the incoming call to the PBX device of the enterprise, and then the PBX d...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42H04M3/523
CPCH04M3/42314H04M3/5232
Inventor 蔡伟文赵侠周远明李蕾潘毅罗亚丹
Owner CHINA MOBILE GRP GUANGDONG CO LTD
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