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Electric charge query method and electronic equipment

A query method and electricity bill technology, which is applied in the field of data processing, can solve problems such as electricity bill query, and achieve the effect of ensuring efficiency, ensuring reliability, and improving efficiency

Active Publication Date: 2020-09-01
GLOBAL ENERGY INTERCONNECTION RES INST CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the embodiment of the present invention provides an electricity bill query method and electronic equipment to solve the problem of electricity bill query

Method used

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  • Electric charge query method and electronic equipment
  • Electric charge query method and electronic equipment
  • Electric charge query method and electronic equipment

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Embodiment Construction

[0059] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without making creative efforts belong to the protection scope of the present invention.

[0060] It should be noted that Dialog Manager (DM) is a part of natural language processing and the core of the entire dialog system, responsible for coordinating various modules, leading the dialog process, and interacting with the control system and external modules. The dialogue management module updates the current dialogue state based on the results...

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Abstract

The invention relates to the technical field of data processing, in particular to an electric charge query method and electronic equipment. The method comprises the steps of obtaining a natural language question corresponding to a user intention; utilizing the user intention recognition model to understand the natural language of the natural language questions so as to determine the user intention; when it is determined that the user intends to inquire the electric charge, pushing a message for inquiring the user code to the user; obtaining reply information fed back by the user; and based onthe reply information fed back by the user, utilizing a dialogue management model to determine that the next message pushed to the user is in dialogue with the user so as to push the electric charge query result to the user; utilizing the user intention recognition model to understand the natural language questions to determine a user intention; and determining to push the next message to the userby utilizing the dialogue management model, so as to push an electric charge query result to the user. The method not only can meet the requirement of users for electricity charge query anytime and anywhere, but also can replace manual customer service to process electricity charge query business, and electricity charge query efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to an electricity charge inquiry method and electronic equipment. Background technique [0002] The existing acceptance of user electricity bill inquiry is generally divided into two modes: one is that the user is required to bind the account to be inquired, and then push the electricity bill corresponding to the account to the user at a fixed time every month; Second, users contact customer service to inquire about electricity charges. [0003] For the first electricity bill inquiry method, since the electricity bill push corresponds to a fixed time period, the user cannot select the electricity bill inquiry time period, resulting in low flexibility for electricity bill inquiry. [0004] For the second electricity bill query method, one of the core contents of power grid customer service work is to accurately analyze the specific description put forward by the user of the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F40/35G06Q50/06
CPCG06F16/3329G06Q50/06G06F40/35Y02D10/00
Inventor 张强贾全烨宋博川柴博
Owner GLOBAL ENERGY INTERCONNECTION RES INST CO LTD
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