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Work order data classification method, terminal and storage medium

A data classification and work order technology, applied in the field of communication, can solve problems such as low efficiency, achieve the effect of ensuring accuracy, reducing manual labeling, and improving efficiency

Pending Publication Date: 2020-06-16
CHINA MOBILE ONLINE SERVICES CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] In view of this, the embodiment of the present invention provides a method for classifying work order data, a terminal and a storage medium, which solves the problem of low efficiency in classifying work order data in the related art, reduces manual labeling, and ensures that the work order data is The accuracy of classification improves the efficiency of classifying work order data

Method used

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  • Work order data classification method, terminal and storage medium
  • Work order data classification method, terminal and storage medium
  • Work order data classification method, terminal and storage medium

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Embodiment Construction

[0068] The present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments.

[0069] In related technologies, with the popularization of customer service marketing activities, the number of work orders for marketing activities in the field of mobile customer service has increased rapidly. To classify the work orders of marketing activities in the field of mobile customer service is to label them, and then capture customers' opinions on marketing activities in the field of mobile customer service , not only helps to understand customer demands, but also helps to improve service quality.

[0070] Work orders in the field of mobile customer service can also be called complaint work orders. Complaint work orders can be texts formed by staff to record complaints to customers. The tag involved in the embodiment of the present invention is a question tag of a work order of a marketing activity in the mobile customer service fi...

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Abstract

The invention discloses a work order data classification method. The method comprises the steps of obtaining work order data; analyzing a logic relationship between at least two keywords in the work order data, and determining a specific rule matched with the logic relationship from a plurality of preset rules to obtain a matching result; determining a first target label of the work order data based on the matching result; wherein the first target label is used for representing the type of the work order data. The embodiment of the invention further discloses a terminal and a storage medium.

Description

technical field [0001] The invention relates to information processing technology in the communication field, in particular to a method for classifying work order data, a terminal and a storage medium. Background technique [0002] With the development of technology in the field of mobile customer service, the number of work orders in the field of mobile customer service has increased rapidly. Classifying work orders in the field of mobile customer service, that is, labeling them, is not only conducive to understanding customer demands, but also helps to improve service quality. [0003] However, in related technologies, for work order data in the field of mobile customer service, only manual labeling can be used to classify work order data. This method not only requires a lot of manual labeling, but also consumes a lot of processing time, resulting in model The update cycle is long, reducing work efficiency. Therefore, how to improve the efficiency of classifying work orde...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/35G06F40/117G06F40/289
Inventor 徐俊利赵江江赵宁薛超祁泽川
Owner CHINA MOBILE ONLINE SERVICES CO LTD
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