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Interaction method and device, terminal equipment and storage medium

A technology of terminal equipment and interaction methods, applied in machine learning, instruments, computing, etc., can solve the problems of special groups of users who are difficult to interact with customer service robots and reduce convenience

Active Publication Date: 2020-02-21
SHENZHEN ZHUIYI TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

It is understood that there are more than 20 million people with hearing and language disabilities in my country. However, the current customer service robots mainly target normal people, and there are few customer service robots that provide services for special groups, making it difficult for special groups of users to interact with customer service robots. , reducing the convenience for special groups of users to interact with customer service robots

Method used

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  • Interaction method and device, terminal equipment and storage medium
  • Interaction method and device, terminal equipment and storage medium
  • Interaction method and device, terminal equipment and storage medium

Examples

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Embodiment Construction

[0032] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0033] With the development of the Internet and social media, in addition to traditional industries with strong demand for customer service (such as operator customer service, bank customer service, online robots for government department policy answers, etc.), some new industries such as: mobile phones, automobiles, express delivery The industry and others have also begun to try to introduce virtual customer service assistants (that is, virtual intelligent customer service). At pre...

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Abstract

The embodiment of the invention provides an interaction method and device, terminal equipment and a storage medium. The method comprises the steps of obtaining sign language information in a to-be-processed video when a current mode of terminal equipment is a sign language recognition mode; identifying the sign language information, and obtaining reply sign language information corresponding to the sign language information; generating action parameters of the virtual intelligent customer service based on the reply sign language information; based on the motion parameters, driving the motion of the virtual intelligent customer service to generate a reply image sequence, the reply image sequence being composed of multiple frames of continuous behavior images generated by driving the virtualintelligent customer service; and generating and outputting a reply video for the to-be-processed video based on the reply image sequence. According to the invention, the sign language information inthe to-be-processed video is recognized, the reply sign language information corresponding to the sign language information is obtained, and the action parameters of the virtual intelligent customerservice are generated based on the reply sign language information, so that the deaf-mute can interact with the virtual intelligent customer service through the sign language.

Description

technical field [0001] The present application relates to the technical field of human-computer interaction, and more specifically, to an interaction method, device, terminal equipment, and storage medium. Background technique [0002] Customer service is an important way for enterprises to obtain user feedback and solve user product questions. The traditional customer service business is mainly handled by human customer service personnel, so that the enterprise's investment in customer service will increase linearly at a high speed with the increase in customer service business volume, and become an expenditure that cannot be ignored. In response to this problem, the current more advanced solution is to introduce customer service robots, so as to reduce the amount of manual customer service and the cost required by enterprises. It is understood that there are more than 20 million people with hearing and language disabilities in my country. However, the current customer ser...

Claims

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Application Information

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IPC IPC(8): G06K9/00G06N20/00
CPCG06N20/00G06V40/28G06V40/161
Inventor 金益欣
Owner SHENZHEN ZHUIYI TECH CO LTD
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