Intelligent robot customer service of e-commerce website

A technology of e-commerce website and intelligent robot, which is applied in the direction of instruments, customer communication, electronic digital data processing, etc., can solve the problem that the robot customer service cannot recognize various types of input information, and achieve the effect of self-learning

Pending Publication Date: 2019-10-18
CHENGDU MEIMEICHEN TECH
View PDF4 Cites 1 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to provide an intelligent robot customer service for an e-commerce website, which can effectively solve the inadequacy that the above-mentioned robot customer service cannot recognize various types of input information

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Intelligent robot customer service of e-commerce website

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0021] Such as figure 1 As shown, an intelligent robot customer service on an e-commerce website includes

[0022] The client is used to establish a session and exchange information with the user; the client includes a text, image, and sound recognition and analysis module, which realizes the input of text, image, and sound and the output of text, image, and sound. When the user inputs text, image or sound, the recognition and analysis module can correctly identify the type of the input information, and then process it according to the type of the input information, complete the preliminary processing of the input information, and then send the preliminary processed information to the server.

[0023] The server is used to process and transmit the customer's input information and the answer information of the robot customer service; the server connects the client and the index system to realize signal conversion and signal transmission between the two. After the client receive...

Embodiment 2

[0028] Such as figure 1 As shown, an intelligent robot customer service on an e-commerce website includes

[0029] The client is used to establish a session and exchange information with the user; the client includes a text, image, and sound recognition and analysis module, which realizes the input of text, image, and sound and the output of text, image, and sound. When the user inputs text, image or sound, the recognition and analysis module can correctly identify the type of the input information, and then process it according to the type of the input information, complete the preliminary processing of the input information, and then send the preliminary processed information to the server.

[0030] The server is used to process and transmit the customer's input information and the answer information of the robot customer service; the server connects the client and the index system to realize signal conversion and signal transmission between the two. After the client receive...

Embodiment 3

[0036] Such as figure 1 As shown, an intelligent robot customer service on an e-commerce website includes

[0037] The client is used to establish a session and exchange information with the user; the client includes a text, image, and sound recognition and analysis module, which realizes the input of text, image, and sound and the output of text, image, and sound. When the user inputs text, image or sound, the recognition and analysis module can correctly identify the type of the input information, and then process it according to the type of the input information, complete the preliminary processing of the input information, and then send the preliminary processed information to the server.

[0038] The server is used to process and transmit the customer's input information and the answer information of the robot customer service; the server connects the client and the index system to realize signal conversion and signal transmission between the two. After the client receive...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses an intelligent robot customer service of an e-commerce website, which comprises: a client used for establishing a session with a user and exchanging information with the user;a server which is used for processing and transmitting the input information of the client and the answer information of the robot customer service; an index system which is used for analyzing and indexing customer input problems; and a knowledge base which is used for indexing targets of searching and comparing analysis results by the system. According to the intelligent robot customer service system, text information input by a user can be accepted and recognized, image and sound information input by the user can be recognized and accepted, and meanwhile, questions of the user can be accurately answered and solved through retrieval of the knowledge base.

Description

technical field [0001] The invention belongs to the technical field of electronic commerce, and in particular relates to an intelligent robot customer service of an electronic commerce website. Background technique [0002] Chatbots, which can instantly respond to customer questions and help them resolve issues, have evolved a lot in the past 5 years. Still, as customer support is changing rapidly, chatbots can only assist with quick-response simple tasks and are helpless with complex customer needs that require high-touch interactions. When chatbots fail to help customers solve their problems, the reality is that most chatbots are severely limited, only able to recognize a part of specific textual information entered by the user, and only a few keywords exist in the chatbot's knowledge base. Retrieve information, but now people have higher and higher requirements for robot customer service, not only need customer service robots to be able to recognize various text informat...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/31G06F16/33G06F16/332G06Q30/02
CPCG06F16/31G06F16/3329G06F16/3343G06F16/3344G06Q30/0281
Inventor 徐源
Owner CHENGDU MEIMEICHEN TECH
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap