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Alarm information processing method and device

An information processing method and alarm information technology, which are applied in the field of alarm information processing methods and devices, can solve the problems of low efficiency and cost of alarm information processing, and achieve the effects of reducing alarm reception and improving processing efficiency

Active Publication Date: 2019-10-11
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, among the alarms received by relevant personnel, most of the alarm information is not related to the receiving personnel, which causes the receiving personnel to spend unnecessary time receiving and viewing the alarm information, resulting in low efficiency of alarm information processing

Method used

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  • Alarm information processing method and device
  • Alarm information processing method and device

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Embodiment Construction

[0059] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0060] The monitoring system can be used to monitor the working status of the monitored object. The cause of the abnormal function of the monitored object can be defined as a fault, which is the cause of the alarm event. An alarm is an event report composed of a notification sent by the monitored object when a specific event occurs. It is used to transmit the alarm information. The above-mentioned alarm is generated by the equipment in the monitoring system. The gen...

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PUM

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Abstract

The embodiment of the invention discloses an alarm information processing method and device, and the method is suitable for system data monitoring, and can effectively monitor an alarm generated by asystem. The method comprises the following steps: acquiring alarm information, generating an information vector corresponding to the alarm information, inputting the information vector into a classification model, and determining an alarm type corresponding to the information vector based on the classification model; obtaining identification information corresponding to the alarm type, and based on the identification information, searching for a manager category corresponding to the alarm type in a corresponding relation table; and determining a plurality of target contacts corresponding to the alarm information according to the management personnel category, the plurality of target contacts being used for receiving the alarm information. By adopting the embodiment of the invention, the receiver corresponding to the alarm information can be quickly matched, and the processing efficiency of the alarm information is improved.

Description

technical field [0001] The present invention relates to the field of communication technologies, in particular to a method and device for processing alarm information. Background technique [0002] The monitoring system is used to monitor the working status of the monitored object. When the monitored object is abnormal, the monitored object will send an alarm message to the monitoring system or the monitoring system will automatically record the abnormal information of the monitored object. At present, the scope of application of the monitoring system is getting wider and wider, and the types of monitored objects are becoming more and more abundant. For example, a monitoring system can be set up in the office. The monitored objects can include application services, middleware, databases, host systems, and network equipment. No matter which equipment or link is abnormal, the monitoring system will receive an alarm. [0003] In the prior art, when the monitoring system receiv...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/32G06K9/62
CPCG06F11/327G06F18/241
Inventor 谢文
Owner PING AN TECH (SHENZHEN) CO LTD
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