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Unit maintenance demand determination method and device based on user tolerance conditions and air conditioner

A determination method and device determination technology, applied in the application, heating method, household appliances, etc., can solve the problem of poor matching of maintenance requirements, and achieve the effect of improving the quality of after-sales service, reducing ineffective maintenance and high matching.

Active Publication Date: 2019-10-01
GREE ELECTRIC APPLIANCES INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a method, device, and air conditioner for determining unit maintenance requirements based on user tolerance, so as to solve the problem in the prior art that it is poorly matched with the actual maintenance needs of users when judging whether to perform maintenance based on the reported fault of the unit

Method used

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  • Unit maintenance demand determination method and device based on user tolerance conditions and air conditioner
  • Unit maintenance demand determination method and device based on user tolerance conditions and air conditioner
  • Unit maintenance demand determination method and device based on user tolerance conditions and air conditioner

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Embodiment 1

[0048] figure 1 It is a flow chart of the method for determining unit maintenance requirements based on user tolerance provided by Embodiment 1 of the present invention, as shown in figure 1 As shown, the method includes the following steps:

[0049] S101. According to the user's temperature tolerance condition, it is judged whether the current operating state of the air conditioning unit is not tolerated by the user.

[0050] The user's temperature tolerance condition refers to the temperature situation that the user can tolerate. The set temperature of the indoor unit represents the cooling and heating needs of the user, the indoor ambient temperature detected by the indoor unit represents the actual effect of the air conditioner, and the difference between the two shows the effect of the air conditioner and the user's expectation. When the difference is large and lasts for a certain period of time, the user has reached his own tolerance limit, and the user will suspect th...

Embodiment 2

[0076] The embodiment of the present invention also provides a unit maintenance requirement determination device based on user tolerance, which can be used to implement the above-mentioned method for determining unit maintenance requirement based on user tolerance. like image 3 As shown, the device includes:

[0077] The first judging module 310 is used to judge whether the current operating state of the air-conditioning unit is not tolerated by the user according to the temperature tolerance condition of the user;

[0078] The second judging module 320 is used for judging whether the air-conditioning unit needs to be repaired or not according to the failure condition of the air-conditioning unit and the user's historical usage habits when the user is not able to tolerate it.

[0079] Optionally, the first judging module 310 includes:

[0080] A parameter acquisition unit, used to acquire the current operating parameters of the air conditioning unit;

[0081] The compariso...

Embodiment 3

[0093] This embodiment provides an air conditioner, including the device for determining maintenance needs of a unit based on user tolerance described in Embodiment 2 of the present invention.

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Abstract

The invention discloses a unit maintenance demand determination method and device based on user tolerance conditions and an air conditioner. The method comprises the following steps that according tothe temperature tolerance conditions of a user, whether the current running state of an air conditioner unit is intolerant to the user or not is judged; and if the air conditioner unit is intolerant to the user, whether the air conditioner unit needs to be maintained or not is judged according to the fault condition of the air conditioner unit and the historical use habit of the user. According tothe method, whether the air conditioner unit needs to be maintained or not is judged according to the tolerance degree of the experiencing feeling of the user, the fault condition of the unit and thehistorical use habit of the user, the maintenance requirement is judged actively from the perspective of the user, the judgment result of whether the maintenance is needed or not is more practical, the matching performance with the actual maintenance needs of the user is high, ineffective maintenance is reduced, and the quality of the active after-sale service in the air conditioner industry is improved.

Description

technical field [0001] The invention relates to the technical field of unit maintenance, in particular to a method, device and air conditioner for determining unit maintenance requirements based on user tolerance. Background technique [0002] At present, the after-sales maintenance of air-conditioning units is generally handled through user feedback information, and the maintenance of air-conditioning units is a passive service. [0003] The fault reported by the unit can directly reflect the status information of the unit, but the fault reported by the unit is designed from the perspective of protection, and cannot reflect the good or bad of the user's body feeling during the actual use of the unit, nor can it be used as a standard for whether the unit needs maintenance. Judging whether there is an abnormality and maintenance in the air-conditioning system through the fault reported by the unit, which is poorly matched with the actual maintenance needs of the user. [000...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): F24F11/38F24F11/64F24F11/65F24F11/61
CPCF24F11/38F24F11/61F24F11/64F24F11/65
Inventor 苏玉海张仕强陈敏
Owner GREE ELECTRIC APPLIANCES INC
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