Internet business operation process backtracking method, system and device

Abstract

The invention discloses an Internet business operation process backtracking method, system and device. The method comprises the following steps: S1, collecting data, collecting behavior data generatedby a user in the business system operation process, and interactive data responded by a business system server; S2, generating an analog file, generating a front-end behavior instruction file according to the behavior data, and generating a business data source file according to the interaction data; S3, providing a simulation service, monitoring the front-end behavior instruction file to carry out front-end simulation, and monitoring the business data source file to carry out server simulation; and S4, generating a backtracking video, backtracking and recording the operation process of the user according to the front-end simulation and the server simulation, and generating the backtracking video. According to the invention, the reproduction and backtracking of the user operation businessbehavior are realized, the communication between the business service provider and the user and the evidence storage of the related operation process are facilitated, and the ambiguity and dispute between the business service provider and the user are avoided.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a method, system and device for backtracking an Internet business operation process. Background technique [0002] With the development of network technology, more and more businesses are completed through remote operations on the Internet. Since the business operator and the service provider do not have face-to-face contact during operation, the service provider cannot clearly understand the operation process of the business, resulting in business Operators and service providers cannot communicate effectively. Moreover, when the business operator and the service provider have objections to the operation process of the business, there is no objective evidence to prove the operation process at that time. Based on the above reasons, it is necessary to provide a backtracking method for the business operation process. When it is necessary to review the business operation p...

AI Technical Summary

Problems solved by technology

[0002] With the development of network technology, more and more businesses are completed through remote operations on the Internet. Since the business operator and the service provider do not have face-to-face contact during operation, the service provider cannot clearly understand the operation process of the business, resulting in business Operators and service providers cannot communicate effectively

Moreover, when the business operator and the service provider disagree with the business operation process, there is no objective evidence to prove that the operation process at that time

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